Overview
Work History
Education
Additional Information
Timeline
Generic

Rachelle Tugade

Daly City,CA

Overview

7
7
years of professional experience

Work History

Real Estate Investment Apprenticeship

John Salazar Invests
San Francisco, CA
05.2025 - Current
  • Perform investment analysis for short-term rentals utilizing AirDNA and Awning to evaluate market comparisons, occupancy trends, and forecast cash flow.
  • Identify high-return short-term rental opportunities through data-driven insights.

Partner Operations Associate

Udemy, Inc.
San Francisco, CA
02.2024 - 11.2024
  • Aligned AWS Partner Motion and Global Reseller Program to strategic goals, improving partnership efficiency.
  • Analyzed and mapped internal data with partner information, ensuring accurate reporting systems.
  • Enhanced Salesforce case flow to boost team productivity and partner support capabilities.
  • Managed AWS Private Offers to drive strategic partnerships and enhance revenue opportunities.
  • Organized Partnership team reports via Salesforce for self-service access and better decision-making.
  • Coordinated between Partner Success, Go-To Market, and Business Systems teams for streamlined operations.

Deal Facilitator

Twilio, Inc.
San Francisco, CA
04.2021 - 11.2022
  • Streamlined DocuSign review and execution, accelerating deal close processes and operational efficiency.
  • Provided strategic deal intelligence to sales leaders, enhancing informed decision-making.
  • Managed inbound ticket triage via Salesforce, optimizing pre-sales and post-sales deal reviews.
  • Fostered cross-functional partnerships with Deal Desk, Legal, and Billing teams to drive decisions that positively impacted key business metrics.

Order Management Specialist

Salesforce.com
San Francisco, CA
07.2019 - 03.2021
  • Partnered with global sales to structure deals, process contracts/orders, and provision products.
  • Reviewed 300+ transactions per month for completeness, compliance, and accuracy to ensure orders are inline with company policy. Clerical error percentage was less than 2% of all transactions per month.
  • Resolved 100+ cases a month regarding customer issues and operational assistance with a 24 hour SLA.
  • Tracked multiple daily reports (open transactions, renewals, cases). SME for contract migration process into new quoting tool (Salesforce CPQ) and post-.org acquisition (Apttus).
  • Translated complex technical language and concepts into understandable content for sales through the upkeep and management of training materials, documents, and presentations for sales trainings.

Global License Donation Program Manager

Salesforce.org
San Francisco, CA
07.2018 - 07.2019
  • Approved Power of Us Program applications for eligible 501c3 non-profit and education organizations (approximately 500 per month) with 10 business day SLA.
  • Worked closely with sales and customer success to manage escalation processes for applications that needed to be expedited due to relation to incoming new logo deals.
  • Connected customers with sales when they want to purchase additional products beyond what they were provided with their donation.
  • Increased lead conversion and retention by responding to customer emails (via cases) about the Power of Us program (100 requests per month).

Education

BA - Social Policy & Public Service, Film & Media

University of California, Irvine
Irvine, CA
06.2016

Additional Information

  • Fitness Instructor, Rise Wellness Collective, South San Francisco, 05/2025 - Present
  • Lagree Instructor, Lagree Fit 415, San Francisco, CA, 03/2025 - Present
  • Yoga Instructor, Crunch Fitness, Daly City, CA, 02/2023 - Present
  • Yoga Instructor, CorePower Yoga, San Mateo, CA, 10/2021 - Present

Timeline

Real Estate Investment Apprenticeship

John Salazar Invests
05.2025 - Current

Partner Operations Associate

Udemy, Inc.
02.2024 - 11.2024

Deal Facilitator

Twilio, Inc.
04.2021 - 11.2022

Order Management Specialist

Salesforce.com
07.2019 - 03.2021

Global License Donation Program Manager

Salesforce.org
07.2018 - 07.2019

BA - Social Policy & Public Service, Film & Media

University of California, Irvine

Similar Profiles

CREATE PROFILE
Rachelle Tugade