Rachelle B. Sterling
Palm City,FL
Summary
Accomplished Regional Manager at Select Rehabilitation, adept in operations and staff development, significantly enhanced team performance and customer satisfaction. Leveraged leadership and interpersonal communication skills to align regional efforts with corporate goals, promoting a culture of continuous improvement. Achieved notable growth initiatives, demonstrating a strong ability to manage multi-unit operations efficiently.
Overview
13
13
years of professional experience
Work History
Regional Manager
Select Rehabilitation
11.2019 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication with updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Responsible for overall clinical and financial operations for up to 30 facilities with in the region including startup up procedures, recruitment, personnel management and compliance to all professional standards.
Director Of Rehabilitation
Solaris Healthcare Parkway - Select Rehabiitation
05.2017 - 11.2019
- Managed departmental budget, ensuring optimal resource allocation for maximum patient benefit.
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
Physical Therapist
Solaris Healthcare Parkway
04.2015 - 05.2017
- Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
- Supervised clinical students, certified and licensed assistants, technicians, and volunteers.
- Maximized functional independence among geriatric patients using age-appropriate interventions designed specifically for their unique needs.
- Collaborated with multidisciplinary healthcare team members to provide coordinated care for optimal patient outcomes.
Travel Physical Therapist
Onward Healthcare Agency
05.2014 - 04.2015
- Managed caseloads efficiently while maintaining attention to detail in documentation and communication with other healthcare professionals.
- Conducted thorough initial assessments of new patients to identify functional limitations and establish baseline measurements for future comparison.
- Coordinated with referring physicians to ensure seamless continuation of care between facilities and providers.
- Educated patients on post-treatment self-care practices, promoting long-term health benefits and injury prevention.
- Delivered high-quality care in various settings such as hospitals, outpatient clinics, skilled nursing facilities, and home health environments.
Home Health Physical Therapist
Ortho Home Health Care
11.2011 - 05.2014
- Assessed fall risk factors among elderly patients which led to reduced falls at home after implementing appropriate interventions.
- Streamlined documentation processes to ensure timely submissions for insurance reimbursement purposes.
- Maintained strict adherence to HIPAA guidelines while documenting sensitive patient information in electronic health record systems.
- Enhanced patient recovery by developing personalized home exercise programs and functional activities.
- Contributed to compliance standards with chart audits, documentation review, skills checks, and new employee training.
Staff Physical Therapist
Orange Park Medical Center
07.2011 - 01.2013
- Observed patient safety, risk management, and infection control policies and procedures.
- Served diverse populations including orthopedic injuries, neurological conditions, and post-surgical recoveries to provide comprehensive care for various patient needs.
- Collaborated with multidisciplinary healthcare team members to provide coordinated care for optimal patient outcomes.
- Promoted team efficiency by assisting colleagues with challenging cases or workload fluctuations as needed.
- Facilitated successful discharges by coordinating post-therapy resources such as durable medical equipment or outpatient referrals for continued care.
- Conducted clinical assessment and evaluation to determine patient needs.
- Coordinated patient care with interdisciplinary team of medical professionals and specialists.
Education
Doctorate of Physical Therapy - Physical Therapy
University of St. Augustine For Health Sciences
St. Augustine, FL08-2010
Bachelor of Science - Exercise Science
Lander University
Greenwood, SC05-2007
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Performance management
- Leadership skills
- Client relationship building
- Goal setting and performance metrics
- Interpersonal communication
- Recruiting and hiring
- Multi-unit management
Timeline
Regional Manager
Select Rehabilitation
11.2019 - Current
Director Of Rehabilitation
Solaris Healthcare Parkway - Select Rehabiitation
05.2017 - 11.2019
Physical Therapist
Solaris Healthcare Parkway
04.2015 - 05.2017
Travel Physical Therapist
Onward Healthcare Agency
05.2014 - 04.2015
Home Health Physical Therapist
Ortho Home Health Care
11.2011 - 05.2014
Staff Physical Therapist
Orange Park Medical Center
07.2011 - 01.2013
Doctorate of Physical Therapy - Physical Therapy
University of St. Augustine For Health Sciences
Bachelor of Science - Exercise Science
Lander University
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