Rachel Michelle Cotton
Roxbury,MA
Summary
Accomplished Co-Director with a strong focus on staff training, community outreach, and performance evaluation. Known for developing innovative solutions that enhance service delivery and team collaboration, committed to achieving organizational excellence.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Shelter Co Director
Amos House
Providence, Rhode Island
01.2024 - Current
- Supervised case managers to ensure billing for Medicaid for all eligible service was completed in a timely manner.
- Managed emergency situations,including conflict resolution and addressing safety concerns.
- Managed Case Mgr. to ensure they’re providing the best care and service, empowering families to achieve economic security by eliminating barriers and creating opportunities with the goal of becoming financially stable and becoming successfully housed.
- Trained and mentored Hospitality staff on best practices in service delivery and client care.
- Led team meetings to discuss program updates, challenges, and collaborative solutions.
- Coordinated communications between departments to ensure timely completion of projects.
- Monitored progress of initiatives against set goals, identified areas for improvement, and developed action plans accordingly.
- Trained new hires on the company's policies, procedures, systems, and processes.
- Provided leadership and guidance to team members in developing innovative solutions to organizational challenges.
- Conducted regular performance reviews with direct reports; provided feedback on strengths and weaknesses and areas
- Facilitated team meetings to discuss progress and address challenges.
Shelter case manager
Amos house
Providence
03.2021 - Current
- Coordinated client assessments and developed comprehensive case plans.
- Facilitated access to community resources and support services.
- Monitored client progress and adjusted case plans as needed.
- Advocated for clients' needs within social service systems.
- Empowered each client to achieve both economically and successfully securing housing.
Hospitality Supervisor/RRH Coordinator
Amos House
Providence
03.2022 - 01.2024
- Managed inventory of supplies and ordered necessary items.
- Developed schedules to ensure adequate staffing levels during shifts.
- Resolved conflicts between guests or staff members in a professional manner.
- Resolved client’s complaints promptly in a professional manner.
- Coordinate shelter bed list, posted bed list availability
- Worked with families to develop a sustainable case plan.
- Processed monthly rental spreadsheet for timely monthly rentals payments to landlord’s.
- Daily input of outcomes and documentation.
Clinical Case Manager
St.Francis House
Boston, MA
01.2016 - 03.2021
- Worked with clients to successfully obtain permanent housing
- Collaborated with other outside agencies on how to successfully empower individuals to achieve housing security as well as economic stability.
- Worked with individual clients to develop successful living tools, ADL’s, money management, obtaining all documentation.
- Worked with undocumented clients, to obtain appointments in order to apply for green card.
Education
Bachelor of Arts - Human Services
Springfield College (Boston Campus)
Boston, MA09-2026
Skills
- Program management
- Community outreach
- Staff training
- Client care
- Team collaboration
- Performance evaluation
Certification
- Certified Peer Recovery Specialist
Mental Health First Aide USA
CPR-Expired
First Aide- Expired
Case Management
Timeline
Shelter Co Director
Amos House
01.2024 - Current
Hospitality Supervisor/RRH Coordinator
Amos House
03.2022 - 01.2024
Shelter case manager
Amos house
03.2021 - Current
Clinical Case Manager
St.Francis House
01.2016 - 03.2021
Bachelor of Arts - Human Services
Springfield College (Boston Campus)