Rachel Nyarko
Celina,TX
Summary
Dedicated Customer Service Professional with 8+ years of experience delivering exceptional support in fast-paced, high-volume environments. Skilled in handling customer inquiries across phone, email, chat, and in-person channels while maintaining professionalism, empathy, and efficiency. Proven ability to resolve complex issues, de-escalate concerns, multitask across multiple systems, and build positive customer relationships. Recognized for reliability, strong communication skills, and a commitment to providing first-contact resolution.
Overview
9
9
years of professional experience
Work History
Personal Assistant/Senior Customer Service Representative
Perfect Beauty Salon
Dallas, Texas
01.2025 - 10.2026
- Managed daily calendars and scheduling priorities to optimize time for executives.
- Coordinated travel arrangements and itineraries to ensure seamless travel experiences.
- Communicated with vendors and service providers to resolve issues efficiently.
- Handled confidential information with utmost professionalism and discretion to maintain trust.
- Managed multiple priorities simultaneously while meeting deadlines.
- Anticipated needs and proactively resolved challenges to ensure smooth daily operations.
Customer Service Associate
Blick Art Materials
Galesburg, Illinois
03.2023 - 01.2025
- Assisted customers with product inquiries, recommendations, and order concerns to enhance overall shopping experience.
- Processed transactions, returns, exchanges, and special orders accurately.
- Delivered exceptional service during high-volume retail periods, ensuring customer satisfaction and loyalty.
- Provided product guidance tailored to customer needs and project requirements.
- Escalated recurring inventory and customer concerns to management.
- Utilized POS and inventory management systems to streamline daily operations and improve transaction accuracy.
Customer Service Representative
Toyota Motor
Dallas, Texas
01.2022 - 03.2023
- Managed high-volume customer inquiries, ensuring timely and accurate responses to product, service, and account concerns.
- Resolved customer issues through active listening, problem-solving, and first-contact resolution.
- De-escalated customer complaints while maintaining professionalism and customer satisfaction.
- Identified and reported recurring customer concerns to leadership, contributing to enhanced service strategies.
- Utilized multiple systems, applications, and browser-based tools simultaneously.
- Maintained 98% accuracy in documentation and data entry.
Senior Customer Service Representative
Mount Sinai Health System
New York, New York
01.2018 - 12.2021
- Managed high volumes of incoming calls, emails, and social media inquiries to ensure prompt customer support.
- Assisted customers in identifying needs and delivering tailored solutions to enhance satisfaction.
- Resolved escalated concerns and ensured timely follow-up.
- Maintained detailed records and documentation of customer interactions to support follow-up and service improvement.
- Built strong customer relationships through empathy, professionalism, and excellent communication.
Education
Bachelor of Science - Business Administration And Management
University At Albany
Albany, NY05-2016
Associate of Science - Business Administration And Management
Morrisville State College
Morrisville, NY01-2015
Skills
- CRM Platforms
- Zendesk
- Social Media Management Tools
- Data Entry (9000 KPH, 98% Accuracy)
- Microsoft Office Suite
- MONDAYcom
- Data Entry (9000 KPH, 98% Accuracy
- Calendar management
- Executive support
- Adobe Photoshop
Timeline
Personal Assistant/Senior Customer Service Representative
Perfect Beauty Salon
01.2025 - 10.2026
Customer Service Associate
Blick Art Materials
03.2023 - 01.2025
Customer Service Representative
Toyota Motor
01.2022 - 03.2023
Senior Customer Service Representative
Mount Sinai Health System
01.2018 - 12.2021
Bachelor of Science - Business Administration And Management
University At Albany
Associate of Science - Business Administration And Management
Morrisville State College