Rachel Parras
Prineville,OR
Summary
Bilingual receptionist dedicated to providing quality care for ultimate patient satisfaction. Experienced and self motivated with 6 years of experience in a high volume client setting. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry. Eager to join a new company and assist as a new member of the team.
Overview
20
20
years of professional experience
Work History
Receptionist
Ochoco Vision Source
2018.10 - Current
- Work to address all customer concerns and complaints in a timely manner.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handle large volume of calls on a day to day basis with a sense of calm and excellent work ethic.
- Manage database and schedule to ensure doctors maintain a timely schedule.
- Help to achieve and increase in sales by offering in office interpreter services.
- Handle calls and in person inquiries regarding services, care, insurance information, patient budgeting and billing.
Personal Banker
Wells Fargo
2004.09 - 2010.06
- Managed countless new and existing customers by helping open and customize new checking and savings accounts.
- Reviewed and notarized power of attorney documents, trust accounts, estate accounts and retirement plans.
- Ensured compliance with operational risk, security and audit procedures and policies.
- Exceeded sales goals by closing home loans, business loans and lines of credit.
- Assisted branch manager with operational needs, training colleagues and closing loans.
Education
High School Diploma -
Glencoe High School
Hillsboro, ORSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer Service
- Problem-solving skills
Languages
Spanish
Native or Bilingual
References
Stephanie Fritts/Valet Living District Manager
971-221-6153
Angelica Flores/Latino Community Association of C.O
541-777-7446
Timeline
Receptionist
Ochoco Vision Source
2018.10 - Current
Personal Banker
Wells Fargo
2004.09 - 2010.06
High School Diploma -
Glencoe High School
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