Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rachel S. Riggs

Rachel S. Riggs

Richmond,VA

Summary

Skilled New Employee Trainer at Tazza Kitchen, adept in career development and training needs analysis, enhanced team retention through personalized coaching. Demonstrated excellence in customer service and multitasking, significantly contributing to customer satisfaction and operational efficiency. Cultivated strong relationships and ensured high-quality training, leveraging both hard and soft skills for organizational growth.

Overview

6
6
years of professional experience

Work History

New Employee Trainer

Tazza Kitchen
09.2023 - Current
  • Collaborated with managers to identify specific training needs for individual departments or teams.
  • Increased retention rates by delivering personalized coaching and support to struggling employees.
  • Helped senior management build learning and development strategies focused on specific organizational needs.
  • Produced detailed training reports to comprehensively assess employee performance.

Bartender/Server

Tazza Kitchen
08.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Restaurant Server

Cava Grill
04.2018 - 02.2020
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Education

Bachelor of Science - Mass Communications

Virginia Commonwealth University
Richmond, VA
12.2024

Skills

  • Career Development
  • Peer coaching
  • Training Needs Analysis
  • Soft skills training
  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Patience and Tolerance
  • Outgoing Personality
  • Customer Satisfaction

Accomplishments

- Rachel Riggs, 2015 "Flashing Light". Eloquence.

- Singer/Songwriter, social media


Timeline

New Employee Trainer

Tazza Kitchen
09.2023 - Current

Bartender/Server

Tazza Kitchen
08.2021 - Current

Restaurant Server

Cava Grill
04.2018 - 02.2020

Bachelor of Science - Mass Communications

Virginia Commonwealth University

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Rachel S. Riggs