Rachel Terrell
Xenia,OH
Summary
Accomplished Store Training Manager with a proven track record at Dollar General, enhancing program success through diversified training methods and boosting employee productivity. Skilled in coaching and strategic thinking, adept at fostering learning environments and improving training performance. Expert in new employee training and leadership development, significantly elevating team morale and operational efficiency.
Overview
14
14
years of professional experience
Work History
Store Training Manager
Dollar General
07.2017 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Store Manager
Duncan Oil
02.2012 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
TrueNorth Shell
08.2010 - 02.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Xenia High School
Xenia, OH05.2009
Skills
New hire on-boarding
New Employee Training
Program Optimization
Coaching and Mentoring
Training facilitation
Leadership training
Learning Management Systems
Strategic thinker
Exceptional communicator
Adaptive Learning
Accomplishments
- Top 5% in the company overall in sales, productivity, customer 1st, and scans for 3 years.
- Top 10% in the company overall in sales, productivity, customer 1st, and scans for 7 years
- Sales Percentage Award for 2 years (exceeded sales percentage to plan)
- On-shelf Availability Outs Award for 2 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Store Training Manager
Dollar General
07.2017 - Current
Store Manager
Duncan Oil
02.2012 - 10.2015
Assistant Store Manager
TrueNorth Shell
08.2010 - 02.2012
High School Diploma -
Xenia High School
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse