Rachely Martinez Brito
Lawrence,MA
Summary
Dedicated professional with strong teamwork and problem-solving skills developed through leadership roles. Adapts quickly to changing environments while maintaining focus on quality and compliance. Ready to contribute to a part-time position in healthcare by leveraging attention to detail and collaboration.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
Methuen, MA
06.2025 - 01.2026
- Ensured compliance with food safety standards and quality control procedures.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Team Leader
Chick Fill A
Salem, NH
01.2025 - 06.2025
- Coordinated daily operations to maximize efficiency during peak hours.
- Resolved customer inquiries and issues, promoting positive dining experiences.
- Collaborated with management to develop promotional strategies that increased sales.
- Monitored team performance metrics, providing feedback for continuous improvement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Trainer
Chick Fill A
Salem, NH
10.2023 - 01.2025
- Delivered engaging training sessions on customer service and food safety protocols.
- Assisted team members in mastering operational procedures to enhance workflow efficiency.
- Developed training materials that improved onboarding processes for new employees.
- Facilitated role-playing scenarios to reinforce effective communication with customers.
- Monitored trainee progress and provided constructive feedback for skill development.
- Collaborated with management to identify areas for improvement in training programs.
- Adapted training techniques to meet diverse learning styles among team members.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Team Member
Chick-fil-A
Salem, NH
05.2023 - 10.2023
- Provided exceptional customer service in fast-paced environment.
- Collaborated with coworkers to achieve daily operational goals.
- Adapted quickly to changing priorities and customer needs during peak hours.
- Ensured cleanliness and organization of workstations and dining areas.
- Assisted team members in maintaining high standards of food safety.
Education
Premedical Studies
Massachusetts College of Pharmacy And Health Sciences
Boston, MA05-2029
High School Diploma -
Greater Lawrence Technical School
Andover, MA06-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Work Planning and Prioritization
- Complex Problem-solving
- Analytical thinking
Accomplishments
- Supervised team of 20 staff members
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader
Chick-fil-A
06.2025 - 01.2026
Team Leader
Chick Fill A
01.2025 - 06.2025
Trainer
Chick Fill A
10.2023 - 01.2025
Team Member
Chick-fil-A
05.2023 - 10.2023
Premedical Studies
Massachusetts College of Pharmacy And Health Sciences
High School Diploma -
Greater Lawrence Technical School