Summary
Work History
Education
Skills
Languages
Timeline
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Rachid Oulguana

Rachid Oulguana

Haverhill,MA

Summary

Dynamic professional with a proven track record in customer service at Avis Budget Group, excelling in problem-solving and adaptability. As an Uber Driver, I ensured punctuality and high satisfaction through effective navigation and communication. Skilled in managing schedules and maintaining cleanliness, I consistently delivered exceptional service and fostered client loyalty.

Work History

Uber Driver

Uber
2022 - 2025
  • Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
  • Maintained high customer satisfaction through effective communication and friendly service.
  • Utilized Uber app features to optimize ride requests and enhance routing accuracy.
  • Monitored vehicle maintenance to uphold safety standards and minimize downtime.

Hairstylist

Lifetime Fitness
2020 - 2024
  • Delivered exceptional haircuts and styling services, ensuring client satisfaction and loyalty.
  • Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
  • Consulted with clients on hairstyles and treatments, tailoring solutions to individual needs and preferences.
  • Demonstrated proficiency in using salon tools, including shears, clippers, and styling products.

Customer Service Representative

Avis Budget Group
2018 - 2020
  • Assisted customers with inquiries and resolved issues effectively.
  • Provided product information to enhance customer understanding and satisfaction.
  • Documented customer interactions accurately in support systems.
  • Collaborated with team members to streamline service processes.
  • Handled routine administrative tasks to support daily operations efficiently.
  • Adapted to diverse customer needs and maintained a positive attitude.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Arts - Web Development

Bunker Hill Community College
Charlestown, MA

High School Diploma -

Tarik in Ziad
Morocco

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Punctuality
  • Cleanliness
  • Problem-solving
  • Adaptability and flexibility

Languages

English
Full Professional

Timeline

Uber Driver

Uber
2022 - 2025

Hairstylist

Lifetime Fitness
2020 - 2024

Customer Service Representative

Avis Budget Group
2018 - 2020

Associate of Arts - Web Development

Bunker Hill Community College

High School Diploma -

Tarik in Ziad

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