Rachida Rouif
Walmart
Fairfax,VA
23
years of professional experience
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Digital Personal Shopper
4 Years- Optimized pick paths and workflow sequencing to reduce delays during high-volume fulfillment periods.
- Coordinated digital order fulfillment using handheld devices, ensuring accurate item selection and timely pickup readiness.
- Verified order accuracy across groceries, general merchandise, and regulated items before staging for pickup.
- Reviewed customer substitutions and communicated unavailable items through app messaging to maintain service satisfaction.
- Trained associates on digital shopping procedures, substitution standards, and customer communication expectations.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Assistant Preschool Teacher
4 Years 8 Months- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Encouraged children to interact with each other and participate in group activities.
- Assisted the teacher with developing a creative program suitable for preschool children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Maintained a tidy and clean classroom consistent with safety and health standards.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Promoted sensory development by providing access to different textures.
- Organized instruction material, including constructing bulletin boards and setting up work areas.
- Participated in Professional Development meetings to enhance teaching skills and stay updated on educational practices.
- Organized snack time and nap hours.
- Consulted with parents to build and maintain positive support networks and continued education strategies.
Ladies Suits Sales Specialist
2 Years 8 Months- Trained new employees on company procedures and policies, enhancing onboarding experience.
- Executed outstanding customer service skills, ensuring customer satisfaction and loyalty.
- Handled markdowns, pricing, sizing, displays, and phone inquiries, streamlining sales processes.
- Received Diamond Star for outstanding customer service.
Clerical Intern
1 Month- Organized listing of over 600 companies and researched addresses on internet.
- Filed documents in an organized manner to ensure easy retrieval. confidential employee records.
- Created labels and organized binders for HR Director to enhance efficiency at organizational meetings.
- Created contact lists in Excel.
- Organized listing of over 600 companies and researched addresses on the internet.
- Assisted the Billing, Business Development, and Debit Notes Departments with filing.
- Delivered clerical support by managing various routine and special requests to ensure operational smoothness.
- Interacted with customers by phone, email or in-person to provide information
Student
5 Months- Completed 25-week clerical program in simulated office setting, emphasizing professional standards and work requirements.
- Developed skills in keyboarding, customer service and telephone courtesy techniques, filing, business English/Math, and calculator.
- Completed 1 credit NVCC course in medical terminology and HIPAA.
- Completed Myers-Briggs personality assessment.
- Practiced active listening techniques in group discussions.
- Learned stress and time management strategies in workshops.
- Studied work ethics principles in professional development training.
- Engaged in conflict resolution training for team collaboration.
- Attended training on workplace respect and inclusivity.
Sales Associate
2 Years 6 Months- Executed financial transactions, ensuring accuracy in opening and closing registers.
- Opened shipments and organized new merchandise displays to uphold the optimum level of attractiveness.
- Provided customer service for shoppers to ensure positive experience.
- Opened shipments and organized new merchandise displays to uphold the optimum level of attractiveness.
- Awarded Employee of the Month and 10 gold stars for outstanding service and sales.
Education
- Child Development Associate
- Administrative Assistant, 20 Credits
Skills
Order fulfillment coordination
Customer relationship management
Customer engagement strategies
Sales expertise
Documentation and reporting
Multitasking Abilities
Prioritization
Telephone support
Digital communication
Active listening
Team collaboration
Excellent communication
Reliability
Education
Some College (No Degree)
Timeline
Digital Personal Shopper
Walmart
10.2022 - CurrentRead More
Assistant Preschool Teacher
The Campagna Center
03.2017 - 11.2021Read More
Clerical Intern
Pillsbury Winthrop Shaw Pittman, LLP
07.2009 - 08.2009Read More
Student
Training Futures
03.2009 - 08.2009Read More
Ladies Suits Sales Specialist
Macy's
09.2007 - 05.2010Read More
Sales Associate
Hecht's Alexandria
10.2003 - 04.2006Read More
Northern Virginia Community College
from Administrative Assistant, 20 Credits
Read More
Tips For Childcare Institute
from Child Development Associate
Read More