Summary
Overview
Work History
Education
Skills
Timeline
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Rackeb Tesfaye

Watertown,MA

Summary

5+ years of experience assisting with streamlining operations to decrease costs and promote organizational efficiency. A proven track record of using my personal, communication, and organization skills to lead and improve branch operations by adhering to regulatory and compliance standards. Team player with excellent communication skills, high quality of work, driven and highly self-motivated.

Overview

4
4
years of professional experience

Work History

ASSISTANT MANAGER

TD BANK
12.2021 - Current
  • Managed overall daily branch operations by adhering to regulatory and compliance standards and managed risk prudently
  • Maximized team performance through effective coaching, leadership, and employee management skills
  • Performed due diligence on new and existing clients, ensuring that their documentation is complete, and in accordance with the established procedures and policies.
  • Generated repeat business and increased sales volume through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

LICENSED BANKER

CITIZENS BANK
10.2019 - 12.2021
  • Guided customers through more complex financial needs such as buying a home, funding retirement, and operating a small business
  • Analyzed product and policies and recommended changes to maximize client profitability
  • Lead staff of 6+ personnel by implementing training, engaging proactive problem solving and ensuring company compliance
  • Ensured all operational standards, policies and procedures were followed and kept up with changing government and banking regulations.

Education

Master of Science - FINANCE

HULT INTERNATIONAL BUSINESS SCHOOL CAMBRIDGE
Boston, MA
05.2019

Bachelor of Arts - HISTORY AND POLITICAL SCIENCE

COLBY-SAWYER COLLEGE NEW LONDON
New London, NH
05.2017

Skills

  • Strong knowledge of bank operations and Procedures, including KYC, BSA and AML
  • MS Office proficient
  • Strong organizational, communication, and Project management skills
  • Strong analytical skills and attention to detail
  • Recruiting and Interviewing
  • Customer Service
  • Retail Operations Management
  • Compliance Understanding

Timeline

ASSISTANT MANAGER

TD BANK
12.2021 - Current

LICENSED BANKER

CITIZENS BANK
10.2019 - 12.2021

Master of Science - FINANCE

HULT INTERNATIONAL BUSINESS SCHOOL CAMBRIDGE

Bachelor of Arts - HISTORY AND POLITICAL SCIENCE

COLBY-SAWYER COLLEGE NEW LONDON

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