Rackeyla Moore
Schererville,IN
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
7
7
years of professional experience
Work History
General Merchandise Associate
Target
Homewood, IL
07.2024 - 12.2024
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
- Maintained cleanliness of sales floor and organized backroom stock.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Prepared products by adding tags and readying pallets for restocking.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Performed price checks for customers when requested.
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
Shift Leader
CVS Pharmacy
Schererville, IN
08.2020 - 07.2024
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Crew Trainer
Culver's
Schererville, IN
02.2018 - 08.2020
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Provided constructive feedback and one-on-one coaching to employees.
- Instructed new team members on correct procedures for operations.
Education
Pre-Med - Medicine (Pre-Medicine)
Indiana University Northwest
Gary, IN05.2026
High School Diploma -
Lake Central High School
Saint John, IN05.2021
Skills
- Corporate Social Responsibility
- Customer Service
- Teamwork and Collaboration
- Handling Customer Complaints
- Opening and Closing Procedures
- Interpersonal Skills
- Maintaining Required Compliance
- Advertising Techniques
- Financial Management
- Cash Management
- Energetic and Enthusiastic
- Inventory Control
- Cash Drawer Balancing
- Credit Card Payment Processing
- Customer Data Confidentiality
- Transaction Processing
- De-escalation Techniques
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Guidance and Support
- Complex Problem-solving
- Daily workflow improvement
- Goal setting
Education and Training
Saint John, IN,true,Gary, IN
Contact
Schererville, IN 46375
Timeline
General Merchandise Associate
Target
07.2024 - 12.2024
Shift Leader
CVS Pharmacy
08.2020 - 07.2024
Crew Trainer
Culver's
02.2018 - 08.2020
Pre-Med - Medicine (Pre-Medicine)
Indiana University Northwest
High School Diploma -
Lake Central High School
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