Racky Sow
McDonough,GA
Summary
Overview
11
11
years of professional experience
Work History
Customer Service Assistant
Jarmonk Transportation LLC
04.2021 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Answered customer questions about product availability and shipment times.
Nursing Homecare Health
Darby Glenn Nursing And Rehabilitation Center
04.2018 - 12.2020
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Returns of Orders
Gap Distribution Center
05.2017 - 03.2018
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Picking and Packaging
Solution Staffing
05.2014 - 01.2016
- Created pricing schedules and determined discount rates.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Cashier
Madina Restaurant
02.2013 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Lyce Malick Sy
Thies, Senegal06.2012
Skills
- Customer Consultation
- Technical Support
- Refund Processing
- Complaint Resolution
- Clerical Support
- Payment Processing
Languages
French
Elementary
Timeline
Customer Service Assistant
Jarmonk Transportation LLC
04.2021 - Current
Nursing Homecare Health
Darby Glenn Nursing And Rehabilitation Center
04.2018 - 12.2020
Returns of Orders
Gap Distribution Center
05.2017 - 03.2018
Picking and Packaging
Solution Staffing
05.2014 - 01.2016
Cashier
Madina Restaurant
02.2013 - 09.2014
High School Diploma -
Lyce Malick Sy
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