ESTEFANY N GARCIA
Dallas,TX
Summary
Efficient professional in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in medication dispensing accuracy, inventory management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within pharmacy settings. Professional with a strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
Ut Southwestern Medical Center
05.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in managing patient scheduling, ensuring timely appointments and follow-ups.
- Collaborated with healthcare teams to streamline communication and improve patient experiences.
- Trained new staff on operational procedures and customer service best practices.
- Conducted regular audits of service processes to identify areas for improvement and efficiency gains.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Pharmacy technician
TPC Pharmacy
05.2021 - 03.2023
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Reported any discrepancies or errors in medication ordering or filing processes immediately to the pharmacist on duty.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Pharmacy technician
Pharmacy Toi
03.2018 - 10.2020
- Maintained proper storage and security conditions for drugs.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Customer service representative
Holiday Inn Club
10.2017 - 01.2018
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Education
Associates in Science -
DALLAS COMMUNITY COLLEGE
01-2019
Bachelor of Arts - Psychology
University of North Texas At Dallas
Dallas, TX05-2028
Skills
- Insurance reconciliation
- FDA compliance
- Billing support
- FDA and HIPAA compliance
- Pharmacy and customer records management
- Complaint resolution
- Customer consultation
- Data entry
- Customer focus
- Documentation and reporting
- File coordination
- Assertiveness
- Customer service
LANGUAGES
English
Spanish
Timeline
Customer Service Assistant
Ut Southwestern Medical Center
05.2025 - Current
Pharmacy technician
TPC Pharmacy
05.2021 - 03.2023
Pharmacy technician
Pharmacy Toi
03.2018 - 10.2020
Customer service representative
Holiday Inn Club
10.2017 - 01.2018
Associates in Science -
DALLAS COMMUNITY COLLEGE
Bachelor of Arts - Psychology
University of North Texas At Dallas