Carrie Hollamon
Wadsworth,Ohio
Summary
- Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Centauri Health Solutions
10.2025 - Current
- Meet with and interview patients who are under-insured or uninsured to explore possible eligibility solutions/options
- Obtain and manage manage all needed forms from patients
- Identify patients needs and goals directing them to appropriate agencies for assistance
- Provide strong client service and collaboration with the team
- Maintained accurate electronic health records, ensuring compliance with privacy regulations
Patient Service Representative
Akron Children's Hospital
08.2024 - 10.2025
- Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
- Performs point-of-service activities
- Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources
- Managed patient check-in and registration process to ensure efficient workflow.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
Pharmacy Technician
Rite Aid Pharmacy
04.2022 - 08.2024
- Greet, provide and assist customer service to patients with counseling on insurance, prescriptions, and locating desired OTC products for acute and chronic concerns.
- Handle doctor, patient, and insurance phone calls while assisting Pharmacist and preparing and filling prescriptions.
- Work on inventory and drug orders.
- Coordinate flu shot phone calls and clinics.
Certified Pharmacy Technician
Summa Barberton Hospital
03.2021 - 02.2024
- Compound and fill prescriptions using 797 sterile techniques in clean room environment.
- Package medication products under direction of Pharmacist.
- Maintain and stock Omnicell Robot for day-to-day preparations for medication delivery.
- Maintain and stock all Pyxis machines throughout the hospital.
Pharmacy Data Entry Technician
Omnicare of Akron
05.2016 - 02.2021
- Handled doctors, nurses, group home managers, and patient phone calls, while assisting with patient issues and inquiries as needed.
- Enter and verify prescription orders by imaged prescriptions, while clarifying orders with doctors and nurses.
- Ensure demographics and MAR'S are current and updated regularly in patient profile history.
Education
Associates of - Applied Science Degree
Lorain County Community College
Lorain, Ohio05-2015
Skills
- Customer Service
- Epic Software
- Insurance reconciliation
- HIPAA compliance
- Prescription filling
- IV compounding
- Microsoft Office
Certification
Certified Pharmacy Technician, PTCB
Timeline
Patient Service Representative
Centauri Health Solutions
10.2025 - Current
Patient Service Representative
Akron Children's Hospital
08.2024 - 10.2025
Pharmacy Technician
Rite Aid Pharmacy
04.2022 - 08.2024
Certified Pharmacy Technician
Summa Barberton Hospital
03.2021 - 02.2024
Pharmacy Data Entry Technician
Omnicare of Akron
05.2016 - 02.2021
Associates of - Applied Science Degree
Lorain County Community College
Personal Information
Title: Certified Pharmacy Technician