Charlotte Trent
Whitesburg
Summary
Dedicated and detail-oriented Pharmacy Care Navigator with over five years of experience in enhancing patient care within a dynamic healthcare environment. Expertise in medication dispensing, insurance reconciliation, and healthcare office support, complemented by proficiency in scheduling and records maintenance. CPhT Certified and well-versed in Medi-Tech, consistently ensuring compliance with HIPAA regulations while delivering exceptional patient support. Proven ability to collaborate effectively with pharmacists and healthcare teams to optimize workflows and reduce hospital readmissions through timely medication delivery.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Pharmacy Technician Assistant
Appalachian Regional Hospital
Whitesburg, KY
03.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Reduced wait times for patients by swiftly processing insurance claims and troubleshooting any issues that arose.
- Strengthened relationships with healthcare providers through professional communication when clarifying medication orders or obtaining authorization for refills.
- Enhanced customer service with effective communication, addressing inquiries and concerns with patience and understanding.
- Assisted pharmacy staff with preparing medications and filling orders.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Pharmacy Care Navigator
Appalachian Regional Hospital
Whitesburg, KY
03.2021 - Current
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Advocated for patients' best interests when working with insurance companies or other external entities involved in their care process.
- Maintained confidential health information according to state and federal regulations.
- Utilized Microsoft Word to edit, create and save confidential documents.
Hospital Clerk
Appalachian Regional Hospital
Whitesburg, KY
02.2009 - 03.2021
- Promoted a culture of continuous improvement through participation in training sessions and staying updated on industry best practices.
- Received and directed incoming faxes, travel tickets and deliveries.
- Worked with electronic health records software and database systems.
- Facilitated smooth communication between departments with timely and precise delivery of messages, documents, and reports.
- Contributed to a positive hospital environment by greeting patients, addressing concerns, and directing inquiries to appropriate personnel.
- Enhanced patient experience by providing efficient and accurate administrative support to medical staff.
- Managed appointment scheduling system effectively while avoiding double-bookings or significant delays for patients.
- Fostered strong relationships with both internal staff and external vendors, facilitating smooth operations within the hospital.
- Ensured accuracy in billing processes by verifying insurance information and updating patient financial records.
- Improved efficiency of the admissions process by accurately registering new patients and updating existing records as needed.
- Operated copiers, scanners, fax machines and credit card machines.
- Reduced wait times for patients with effective scheduling of appointments and coordination of staff schedules.
- Contacted insurance companies to verify eligibility.
Clerical Office Staff
Childers Oil Co.
Whitesburg, KY
10.2004 - 10.2009
- Achieved results in ambiguous environment with high level of accuracy and attention to detail
- Coordinated office activities to streamline operations and promote compliance with organizational policy
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filter
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letter
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
Education
Morehead State University
Morehead, KYPharmacy Technician - undefined
West Va University
West Virginia01.2025
Certification - Business/Accounting: Business Administration
Letcher Co Vocational & Technical School
Whitesburg, KY05.2019
Skills
- Schedule management
- Professional and mature
- Outpatient care
- CPR and first aid education
- Patient scheduling
- Patient chart documentation
- Billing and Coding
- Data entry
- Medi-Tech
- Time management skills
- Problem-solving skills
- Confidentiality and HIPAA
- Insurance billing
- Patient confidentiality
- Insurance verification
- Pharmacy and customer records management
- Processing payments
- Interpreting and processing medication orders
- Medicare and medicaid process
- Verifying orders
- Dosage form preparation
- Insurance reconciliation
- Prescription filling and labeling
- Cash register operations
- Insurance processing
- Patient profile setup
- Team collaboration
- Workflow optimization
- Medication dispensing
- Prescription filling
- Pharmacy ethics
- Labeling accuracy
- Pharmacy software proficiency
- Medication labels
- Prescription interpretation
- Order verification
- FDA drug safety guidelines
- Dispensing medications
- Team coordination
- Certified pharmacy technician (CPhT)
- Multitasking and organization
- Clear communication
Certification
- CPhT - Certified Pharmacy Technician 03/07/2025
Timeline
Pharmacy Technician Assistant
Appalachian Regional Hospital
03.2021 - Current
Pharmacy Care Navigator
Appalachian Regional Hospital
03.2021 - Current
Hospital Clerk
Appalachian Regional Hospital
02.2009 - 03.2021
Clerical Office Staff
Childers Oil Co.
10.2004 - 10.2009
Certification - Business/Accounting: Business Administration
Letcher Co Vocational & Technical School
Pharmacy Technician - undefined
West Va University
Morehead State University