Summary
Overview
Work History
Education
Skills
Timeline
Generic

Racquel Andre-Laud

North Lauderdale,FL

Summary

Strategic with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 10 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Hardworking Site lead knowledgeable about Phlebotomist operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity. Proven track record of successfully analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Site Lead

Quest Diagnostics
04.2017 - 09.2023
  • Oversaw personnel safety and efforts at work site.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues among team members to keep employees on task.
  • Provided onsite training to help develop employee skills.
  • Prioritized and delegated workload based on available materials.
  • Resolved issues between employees and customers using company policies.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Follow OSHA law and regulations.
  • 20 to 40 sticks per day
  • Service patients ranging from pediatrics to Geriatrics
  • Checks patients' vitals, blood pressure, and hemoglobin levels.

Phlebotomy Technician

OneBlood
01.2016 - 02.2017
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Logged patient information and recorded results into system.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Customer Service Representative Supervisor

Florida 595 Travel Center
05.2011 - 09.2015
  • Initially hired as a cashier, and then I was promoted to front end supervisor and oversaw all cashiers working during my shifts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • I was a supervisor of cashier where I was responsible for 10 to 15 Cashier's schedule, breaks and lunches
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Health Care Assistant

Health Care One
02.2009 - 03.2011
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
  • Communicated effectively with patients and families to provide information about care and treatment.
  • Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.

Education

No Degree - Phlebotomy

Center For Career Training
Fort Lauderdale, FL
03.2016

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
11.2006

Skills

  • Time Management
  • Technical Expertise
  • Conflict Resolution
  • Team Leadership
  • Team Supervision
  • Site Safety
  • Customer Service
  • Decision Making
  • Training and Development

Timeline

Site Lead

Quest Diagnostics
04.2017 - 09.2023

Phlebotomy Technician

OneBlood
01.2016 - 02.2017

Customer Service Representative Supervisor

Florida 595 Travel Center
05.2011 - 09.2015

Health Care Assistant

Health Care One
02.2009 - 03.2011

No Degree - Phlebotomy

Center For Career Training

High School Diploma -

Cornerstone Christian Correspondence School

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Racquel Andre-Laud