RACQUEL CARTER
Detroit
Summary
Dynamic and results-driven professional with extensive experience at IHOP, excelling in customer service and efficient workflow management. Proven ability to enhance order accuracy and train team members, contributing to a positive dining experience. Strong knowledge of food safety and quality control standards, ensuring high-quality service under pressure. Organized Dining Room Attendant offering [2 1/2} years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
4
4
years of professional experience
Work History
Food Expeditor/Food Runner
IHOP
09.2021 - 12.2023
- Coordinated timely delivery of food orders to ensure customer satisfaction and minimize wait times.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Monitored food presentation and portion control to uphold quality standards.
- Trained new team members on expediting procedures and best practices.
- Resolved customer issues related to order accuracy and service speed effectively.
- Trained new expeditors and food runners according to company policies and standards.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
- Contributed to a positive work environment, collaborating effectively with team members across different roles.
Warehouse Worker
Amazon
11.2024 - 11.2025
- Monitored equipment performance, reporting issues promptly to minimize downtime in operations.
- Consistently lifted materials weighing as much as 100 pounds.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
High School Diploma -
FERNDALE HIGH SCHOOL
Ferndale, MI11-2024
Skills
- Customer service
- Team member training
- Guest service
- Food safety knowledge
- Cleanliness standards
- Stress tolerance
- Food presentation
- Restaurant etiquette
- Quality control
- Menu memorization
- Quality assurance
- Order accuracy
- Efficient workflow
- Guest needs assessment
- Sanitation control
- Order flow management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Warehouse Worker
Amazon
11.2024 - 11.2025
Food Expeditor/Food Runner
IHOP
09.2021 - 12.2023
High School Diploma -
FERNDALE HIGH SCHOOL