Racquel Fontenot
Scott,LA
Summary
Awards Top 5% in sales for the Year in whole company February 2021 Assessments Sales skills — Completed June 2021 Influencing and negotiating with customers Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Manager
Dollar General
08.2014 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cleaning Supervisor
Angelle Janitorial Service
03.2010 - 06.2014
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
Used Car Salesman
Car Plexs
04.1998 - 10.2005
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional product.
- Answered telephone and email inquiries from potential customers.
- Located merchandise across various stores to address customer needs.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Itt Tech - Computer And Information Sciences
05.2017
GED -
01.2014
Skills
- Employee Orientation
- Leadership
- Profit & Loss
- Upselling
- Recruiting
- GM vehicles
- Outside sales
- Inside Sales
- Purchasing
- Account Management
- Business Development
- Salesforce
- Commercial cleaning
- Negotiations Expert and Strong Deal Closer
- Payroll Administration and Timekeeping
- Materials Planning and Logistics
- Budget Leadership
- Management
- Cold Calling
- Office Management
- Construction
- Heavy lifting
- Maintenance
- Negotiation
- Training & development
- Customer relationship management
- Pricing
- Computer networking
- Stocking
- Event planning
- Budgeting
- Dealership experience
- Financial services
Accomplishments
- Collaborated with team of between 10-20 people in the development of remodeled stores
- Supervised team of 10 staff members.
Additional Information
- Authorized to work in the US for any employer
Timeline
Manager - Dollar General
08.2014 - 07.2023
Cleaning Supervisor - Angelle Janitorial Service
03.2010 - 06.2014
Used Car Salesman - Car Plexs
04.1998 - 10.2005
South Louisiana Community College - Itt Tech, Computer And Information Sciences
South Louisiana Community College - GED,