Racquel Forbes
Summary
Expertise in typical standards of care, as well as crisis intervention and special assistance. Professionally performs needs assessments and psychosocial evaluations to determine appropriate plans, set goals and ultimately improve individual quality of life.
Overview
3
3
years of professional experience
Work History
Social Worker/Care Coordinator
New York Presbyterian/Columbia Hospital
New York, NY
11.2023 - Current
- Coordinated referrals to other healthcare professionals as needed.
- Established relationships with external providers who could provide additional support when necessary.
- Facilitated referrals to community resources, such as housing or financial assistance programs.
- Provided psychosocial assessments to patients and their families.
- Coordinated discharge planning services, including arranging transportation and home care assistance after hospitalization.
- Provided crisis intervention services when needed, such as suicide prevention or substance abuse counseling.
- Participated in interdisciplinary team meetings to discuss patient needs and plan appropriate interventions.
- Advocated for patient rights and services within the healthcare system.
- Maintained confidential case documentation.
Social Worker
Platinum Community Care
New York City, United States
08.2023 - 05.2024
- Maintained accurate records of client cases and prepared comprehensive progress reports in alignment with professional guidelines.
- Provided emotional support and comfort to clients experiencing physical and emotional distress.
- Developed and maintained positive relationships with migrant families and colleagues.
- Developed individualized service plans with clients to address their identified goals.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Provided crisis intervention services to individuals in need.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
Case Manager
Greenwich House
New York City, United States
12.2021 - 10.2023
- Performed client intake and assessments to identify their needs.
- Provided assistance and support in addressing financial, social, health, and mental health needs through information sharing, case management, referrals, counseling, and follow-up.
- Facilitated applications and renewals for benefits such as SNAP, Medicaid, Medicare, Access-a-Ride. Assisted with referrals and connections to legal services, medical care, mental health services, home care, housing, and advocacy in public and private systems.
- Documented services provided and client status in agency records and online database in a timely manner.
- Accomplished various tasks and assigned special projects under direct supervisor guidance.
- Contributed to executive training and provided direct oversight of new case managers.
Education
Master of Social Work - Social Work
SUNY Stony Brook
Stony Brook, NY05-2021
Bachelor's in Social Work -
Medgar Evers College
01.2019
Patient Care Tech -
ASA College
01.2013
Executive Assistant/Office Management -
T.A. Marryshow Community College
01.2001
Skills
- Teamwork
- Client Confidentiality
- Crisis Assessment
- Adaptability
- Patient-centered care
- Case Documentation
- Project Management
- Communication Skills
- Case Management
- Motivational Enhancement
- Time Management
- Client Advocacy
- Service planning
- Client Needs Assessment
Certificationsawards
- 04/2022 - DFTA Performance Standards for Case Assistance
- 03/2022 - Medicaid Assistance Training
- 04/2021 - Mental Health in Older Adults Training
- 05/2015 - Patient Care Technician
- 04/2013 - Electrocardiogram Technician
- 10/2012 - Phlebotomy Technician
- 06/2012 - Certified Nursing Assistant
- Dean's List Awards - Medgar Evers College
- 10/2019 - Housing Preservation & Development Housing Ambassador Program
Languages
English
References
- Joseph Mayock, joemayock@gmail.com, 3477221555
- Dr. Salisha Allard Blaisdell, salishaablaisdell@gmail.com, 9513175195
- Malika Stephenson, malikaarcher@gmail.com, 914-299-5393
Timeline
Social Worker/Care Coordinator
New York Presbyterian/Columbia Hospital
11.2023 - Current
Social Worker
Platinum Community Care
08.2023 - 05.2024
Case Manager
Greenwich House
12.2021 - 10.2023
Master of Social Work - Social Work
SUNY Stony Brook
Bachelor's in Social Work -
Medgar Evers College
Patient Care Tech -
ASA College
Executive Assistant/Office Management -
T.A. Marryshow Community College
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