Racquel Hall
Houston,TX
Summary
Dynamic professional with a proven track record at Prestige Healthcare Resources Inc, excelling in intake assessments and customer service. Adept at data entry and follow-up skills, I consistently enhanced client satisfaction and ensured confidentiality while managing sensitive information. Committed to delivering exceptional support and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Remote Intake Specialist
Prestige Healthcare Resources Inc
Bladensburg, MD
02.2022 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced customer satisfaction by conducting timely follow-ups.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Business Development Representative
Expert Auto
Temple Hills, MD
06.2021 - 02.2022
- Increased client base by identifying potential customers from internet leads and incoming calls.
- Consistently met or exceeded monthly goals, contributing to the overall success of the team.
- Maintained knowledge of company Inventory to provide top-notch expertise to customers.
- Engaged with customers to build business relationships.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
Front Desk Receptionist
Dazzles Unisex Hair Salon
Washington, DC
11.2016 - 06.2021
- Greeted clients at front desk in a timely manner while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Completed all tasks in compliance with company policies and procedures including ordering weekly inventory.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Highscool Diploma - General Studies
Frank W. Ballou Senior Highschool
Washington, DC06.2007
Skills
- Data entry
- Intake assessment
- Follow-up skills
- Records management
- Appointment scheduling
- Inventory management
- Patient scheduling
- Multi-line phone systems
- Confidentiality
- Customer service
- Active listening
- Problem-solving
- Workflow management
Timeline
Remote Intake Specialist
Prestige Healthcare Resources Inc
02.2022 - Current
Business Development Representative
Expert Auto
06.2021 - 02.2022
Front Desk Receptionist
Dazzles Unisex Hair Salon
11.2016 - 06.2021
Highscool Diploma - General Studies
Frank W. Ballou Senior Highschool