Racquel Hill

• Developed comprehensive marketing plans to promote insurance products to potential clients.
• Increased client satisfaction by providing personalized insurance consultations and recommendations.
• Conducted regular follow-ups with prospective clients, nurturing leads and converting them into loyal customers.
• Built long-lasting relationships with clients through excellent communication and attentive service.
• Followed up promptly with interested clients to close sales.
• Provided comprehensive product knowledge and guidance to help clients on product selection.

* Fostered open communication between all parties involved in a client''s care plan, resulting in cohesive team efforts and improved client outcomes.

• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Assisted patients with self-administered medications.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Provided safe mobility support to help patients move around personal and public spaces.

• Delivered prompt service to prioritize customer needs.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Updated account information to maintain customer records.
• Assist callers with audit information, loss runs, certificates, etc.
• Handled inbound calls with a high call volume. About 60 a day

• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Picked items with RF Scanner , Rate met 46 per hour.
• Assist coordinators with shipping labels and catalyzing merchandise on computer.

• Mentored and guided employees to foster proper completion of assigned duties.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team on drive thru, carry out and also dining (cash register)
• Handle draw every night and worked from open to close on some days due to busyness
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