Summary
Overview
Work History
Education
Skills
Timeline
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Racquel-JeDaun Crisp

Racquel-JeDaun Crisp

Charlotte,NC

Summary

Professional receptionist skilled in managing front desk activities and ensuring exceptional client service. Adept at coordinating schedules and facilitating effective communication within dynamic team environment. Reliable and adaptable, consistently delivering results through strong organizational skills and positive attitude.

Overview

8
8
years of professional experience

Work History

Senior Receptionist

Milan Institute
06.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Acted as first point of contact and set appointments for prospective clients.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Increased office efficiency with accurate record-keeping, timely data entry, and proper file management.
  • Supported team productivity by coordinating meetings, organizing travel arrangements, and tracking expenses for the department.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Career Services Coordinator

Success Education Colleges
05.2019 - 05.2022
  • Enhanced student career readiness by providing comprehensive guidance on job search strategies, resume writing, and interview techniques.
  • Streamlined the coordination of on-campus recruitment events by implementing an efficient scheduling system, enhancing employer satisfaction and participation rates.
  • Empowered students to make informed career choices by conducting individual counseling sessions and administering career assessments.
  • Collaborated with faculty and staff to integrate career development into academic curriculums, fostering a holistic approach to education and professional growth.
  • Maintained up-to-date knowledge of industry trends by attending professional conferences, fostering a culture of continuous learning within the department.
  • Organized alumni panels that connected current students with successful graduates in various fields, facilitating networking opportunities and valuable insights into potential careers paths.
  • Evaluated program effectiveness through data analysis and feedback from stakeholders, continuously improving services based on identified needs and trends.
  • Developed career and education plans based on individual needs.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.

Business Office Coordinator

United Education Institute
01.2017 - 04.2019
  • Developed correspondence letters, memos, and emails.
  • Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
  • Streamlined office processes by implementing efficient filing systems and organizational strategies.
  • Collaborated with cross-functional teams on various projects to achieve shared objectives efficiently.
  • Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
  • Provided administrative support such as preparing meeting agendas, taking minutes, maintaining calendars, booking travel arrangements when necessary.
  • Maintained a clean, organized workspace to foster productivity among team members.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Education

Bachelor of Science - Business Administration, Organizational Leadership

Capella University
Minneapolis, MN
06.2024

Skills

  • Customer Service
  • Attention to Detail
  • Team Leadership
  • Document Preparation
  • Workflow Management
  • File Management
  • Document Control
  • Interdepartmental communication
  • Report Preparation
  • Meeting Coordination
  • Confidential information management
  • Policy Enforcement
  • Differentiated Instruction
  • Confidentiality Practices
  • Program Management
  • Performance Assessments

Timeline

Senior Receptionist

Milan Institute
06.2022 - Current

Career Services Coordinator

Success Education Colleges
05.2019 - 05.2022

Business Office Coordinator

United Education Institute
01.2017 - 04.2019

Bachelor of Science - Business Administration, Organizational Leadership

Capella University

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