Racquel Reyna
Austin
Summary
Dynamic Housekeeping Manager with over 5 years of proven success in leading housekeeping operations within upscale boutique hotels, known for spacious, design-forward rooms and personalized guest experiences. Expertise in managing and training high-performing housekeeping teams to maintain impeccable cleanliness and presentation standards, ensuring every detail reflects the property's distinctive brand and luxury service expectations. Proficient in optimizing workflows, controlling inventory, and fostering collaboration with front-of-house teams to consistently exceed guest satisfaction in intimate, high-end hospitality environments. Committed to enhancing operational efficiency while delivering exceptional service that elevates the overall guest experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Green Pastures
Austin, TX
06.2025 - Current
- Helped with the opening of the hotel and set up of rooms
- Implemented processes for Laundry, Rooms and Public areas
- Organization and leadership of my team/departments
- Developed and implemented training programs for housekeeping staff, resulting in improved performance and customer satisfaction ratings
- Collaborated with other departments to coordinate guest requests, special projects, and VIP accommodations
- Maintained inventory of cleaning supplies, equipment, and linens, ensuring adequate stock levels while minimizing waste
- Conducted regular inspections of guest rooms and public areas to ensure compliance with cleanliness standards
Executive Housekeeping Manager
Colton House Hotel
Austin, TX
07.2021 - 04.2025
- Implemented new cleaning procedures and protocols to improve efficiency and maintain high standards of cleanliness
- Collaborated with other departments to coordinate guest requests, special projects, and VIP accommodations
- Maintained inventory of cleaning supplies, equipment, and linens, ensuring adequate stock levels while minimizing waste
- Conducted regular inspections of guest rooms and public areas to ensure compliance with cleanliness standards
- Created work schedules for housekeeping staff based on occupancy levels and departmental needs
- Monitored budgetary expenses for the housekeeping department, identifying cost-saving opportunities without compromising quality
- Led regular meetings with housekeeping staff to communicate updates, provide feedback on performance, and address any concerns or questions they may have had
- Managed a team of 20 housekeeping staff, public area attendants and laundry staff, overseeing daily operations and ensuring cleanliness and organization throughout the hotel
Housekeeper/Laundry/Bistro Attendant
Courtyard by Marriott
San Marcos, TX
07.2020 - 07.2021
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
- Managed and maintained the cleanliness of the bistro area, including tables, chairs, and floors
- Took accurate food and beverage orders from customers and entered them into the POS system
- Followed all safety and sanitation procedures to ensure compliance with health regulations
ABM Janitorial
San Marcos, TX
12.2019 - 10.2020
- I worked during the covid breakout and cleanliness was priority. Hourly rounds of sanitation, wipe down of all surfaces and high touch points.
- Trained new janitorial staff on proper cleaning techniques, safety protocols, and equipment usage
- Performed regular inspections to ensure compliance with sanitation regulations and company policies
- Collaborated with facility management to address maintenance issues promptly and efficiently
Housekeeper/Laundry
Comfort Suites
Kyle, TX
01.2018 - 12.2018
- I would clean 15-20+ rooms a shift
- Making sure everything was done properly and promptly.
- Operated commercial laundry equipment, including washers, dryers, and ironing machines
- Pre-treated stains on garments using appropriate stain removal techniques
- Prepared and cooked breakfast dishes according to established recipes and quality standards
- Managed food inventory, ensuring adequate supplies for daily operations
- Maintained a clean and organized work area, adhering to sanitation guidelines and regulations
- Followed proper food handling procedures to ensure safety and prevent cross-contamination
Education
Associate - Culinary
Le Cordon Bleu College of Culinary Arts
Austin, TX04.2015
Skills
- Laundry Housekeeping Management
- Communication skills
- Windows
- Customer Service
- Microsoft Word
- Time Management
- Inventory Control
- NetSuite
- Hospitality Leadership
- Warehouse
- Housekeeping
Certification
TABC Certification
Timeline
Housekeeping Manager
Green Pastures
06.2025 - Current
Executive Housekeeping Manager
Colton House Hotel
07.2021 - 04.2025
Housekeeper/Laundry/Bistro Attendant
Courtyard by Marriott
07.2020 - 07.2021
ABM Janitorial
12.2019 - 10.2020
Housekeeper/Laundry
Comfort Suites
01.2018 - 12.2018
Associate - Culinary
Le Cordon Bleu College of Culinary Arts
Additional Information
Authorized to work in the US for any employer