Racquel Tubbs
Fairfield,CA
Summary
Experienced retail manager skilled in sales strategy and inventory management. Track record of enhancing customer satisfaction through effective communication and performance evaluation. Ready to leverage expertise to support operational excellence and financial goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Store Manager
Journeys Shoe Store
Fairfield, California
06.2026 - Current
- Began as a CO-manager and promoted to store manager within a month.
- Oversaw daily store operations to ensure exceptional customer service.
- Evaluated store performance and integrated feedback into actionable improvement plans that elevated customer satisfaction.
- Implemented visual merchandising strategies that enhanced customer engagement and sales appeal.
- Managed cash handling, including register reconciliation and bank deposits.
- Balanced sales with cash reconciliations to support opening and closing procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated financial activities to optimize budget allocation and support operational goals.
Lancome Counter Manager
Macys
Fairfield, California
07.2025 - 06.2026
- Attracted new clients through strategic brand promotion and sales marketing practices, expanding customer base.
- Collaborated with marketing team to effectively execute promotional events and displays, driving increased foot traffic and sales.
- Trained and guided team members in customer service techniques and product knowledge, enhancing overall customer satisfaction.
- Processed transactions accurately using point-of-sale systems and payment methods.
- Established teams of staff to improve collaboration and efficiency., directed team leadership and monitored team processes and performance.
- Collaborated with vendors to ensure adherence to quality control standards. to ensure quality control standards were met when receiving shipments.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
Manager
Ulta
Vacaville, California
08.2020 - 06.2025
- Started off as seasonal sales associate and promoted twice within company in to manager roles.
- Streamlined daily operations and staff schedules, improving workflow in high-volume retail environment.
- Delegated work to staff while establishing priorities and goals, ensuring alignment with operational objectives.
- Assigned tasks to associates based on skill levels, optimizing team effectiveness.
- Trained team members on product knowledge and customer service techniques.
- Conducted performance evaluations, providing constructive feedback and coaching for development.
- Created monthly reports for senior management detailing operational performance metrics.
Front Desk Receptionist
Massage Envy
Vacaville, CA
06.2017 - 04.2019
- Scheduled appointments using Massage Envy's booking system efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with training new sales representatives on product knowledge and sales techniques.
- Monitored daily sales activities and provided feedback to sales staff on performance results.
- Collaborated with sales team members to create effective strategies for increasing sales volume.
- Scheduled and confirmed appointments.
Receptionist
Ramonas Miracle Touch Salon
Fairfield, California
06.2015 - 05.2017
- Managed phone inquiries and provided information about salon services.
- Scheduled appointments and coordinated services for optimal client flow.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Updated daily log book with information about visitors entering the premises.
Education
Business Administration
Solano Community College
Fairfield, CA08-2027
Business Administration
Sierra College
Rocklin, CA08-2027
Skills
- Customer service
- Sales strategy
- Inventory management
- Store layout optimization
- Budget management
- Project management
- Team leadership
- Team motivation
- Communication skills
Certification
- Esthetician License
References
Alonso Gallego
Ulta Sales Manager
(707) 761-2964
Camille Driver
Ulta Experience Manager
(707) 430-7815
Rocio De Leon
Journeys Area Sales Manager
(510) 932-0695
Timeline
Store Manager
Journeys Shoe Store
06.2026 - Current
Lancome Counter Manager
Macys
07.2025 - 06.2026
Manager
Ulta
08.2020 - 06.2025
Front Desk Receptionist
Massage Envy
06.2017 - 04.2019
Receptionist
Ramonas Miracle Touch Salon
06.2015 - 05.2017
Business Administration
Solano Community College
Business Administration
Sierra College