Radames Paulino
Chula Vista,,CA
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Proficient Unit Supply Specialist with skill in inventory management, documentation and automated tracking. Adept at inspecting, storing and issuing equipment and materials. Focus Administrator with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Manager
Tumblers And Supplies
02.2022 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
IT Help Desk Technician /Unit Supply Specialist
US Army
01.2020 - 01.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Requesting, receiving, issuing, and accounting for supplies and equipment.
- Assisting in property accountability through systems like PBUSE.
- Ensuring critical assets are available or ordered.
- Monitoring sensitive items and unit inventories.
IT Technician /Unit Supply Specialist
US Army
02.2013 - 10.2019
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
Education
Associate of Arts - Philosophy
Central Texas College
Killeen, TXBachelor of Science - Business Administration And Management
Columbia College
Columbia, MO04.2024
Skills
- Policy and Procedure Modification
- Payroll Control
- Hiring and Training
- Customer Service Management
- Administrative Support
- Technical Support
Certification
CompTIA Security +
CompTIA Network +
Languages
Spanish
Native or Bilingual
Timeline
Administrative Manager
Tumblers And Supplies
02.2022 - Current
IT Help Desk Technician /Unit Supply Specialist
US Army
01.2020 - 01.2024
IT Technician /Unit Supply Specialist
US Army
02.2013 - 10.2019
Associate of Arts - Philosophy
Central Texas College
Bachelor of Science - Business Administration And Management
Columbia College
CompTIA Security +
CompTIA Network +
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