Radcliffe Clarke
Orlando,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experienced and flexible leader who can quickly make decisions to positively impact departmental and company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hotel security professional offering over 19 years of experience at Loews Hotels at Universal Orlando. Decisive planner with good communication and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Zone Manager
Loews Hotels
ORLANDO, FL
06.2019 - Current
- Managed and oversaw security functions and staff within a designated Security Zone, ensuring efficient access control, physical inspections, and surveillance monitoring at Loews Hotel in Universal Orlando.
- Investigation of breaches in security and violations of safety protocols to determine the most probable cause and possible solution(s).
- Ensure the safety and security of guests and employees while safeguarding LHUO property and assets.
- Manage hotels ranging from 600 rooms to 2,200 rooms and staff from 3 to 18 officers on any given day.
- Document all security-related issues and assistance provided in appropriate security reports.
- Assists the Director of Security in the performance of safety and security inspections.
- Monitors CCTV cameras, radio communications, and Fire Control Computers.
- Perform security-related training within the security zone.
- Conduct training of all new 3rd shift managers.
Education
High School Diploma -
George W Wingate High School
Brooklyn, NY06-1995
Skills
- Emergency Response
- Policy administration
- Customer Service
- Staff Management
- Problem Resolution
- Team Development
- Decision-Making
- Professionalism
- Team building
- Strategic Planning
- Effective Communication
- Work Planning and Prioritization
- Team Leadership
- Scheduling and Coordinating
- Task Delegation
- Multitasking
- Schedule oversight
- Time Management
- Team Collaboration
Accomplishments
- Security Manager of the 3rd Quarter - 2023
- Trainer - New Security Zone Managers (Overnight)
- Received CFHLA Lifesaving Award - Hospitality
- Received ASIS Orlando SOAR Award
Languages
English
Native/ Bilingual
ASL
Limited
Certification
- CPR/AED Certified
References
References available upon request.
Timeline
Security Zone Manager
Loews Hotels
06.2019 - Current
High School Diploma -
George W Wingate High School
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