Summary
Overview
Work History
Education
Skills
Timeline

Radelky Toribio

Cranston,RI

Summary

Knowledgeable and dedicated customer service professional with extensive experienced. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Goal-oriented worker with outstanding knowledge of organization. Proven history of increasing productivity and customer satisfaction with great phone skills and communication talents. Committed to best-in-class customer service and maintaining professionalism.

Overview

5
5
years of professional experience

Work History

Passenger Service Agent

ABM
Warwick, RI
02.2021 - 08.2022
  • Escorted handicapped passengers from terminal to aircraft.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Performed & Managed over 25 costumer daily

Field Marketing Representative

Boundless
Marlboro, MA
04.2020 - 01.2021
  • Adjusted marketing strategies and programs based on feedback and effectiveness of previous campaigns.
  • Prioritized marketing tasks and balanced competing needs.
  • Increased sales by 20% over fiscal year through application of marketing program.
  • Led development and implementation of company-level marketing plans to achieve revenue and brand exposure goals.
  • Generated leads and created brand awareness in new markets.

Picker Packer

American Tire Distribution
Brentwood, NY
07.2017 - 02.2020
  • Prepared orders for shipment by inserting associated paperwork, tagging tires and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Scanned tires and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Directed weekly product cycle counts and corrected errors in warehouse inventory system.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, prepared tires and loaded into outbound.
  • Managed over 30 daily making sure work exceeded costumer expectation.
  • Increased sales by 15%

Education

High School Diploma -

Muhlenberg High School, Reading, PA
06.2018

Skills

  • Client Relationships
  • Work Assignments
  • Open minded & motivated
  • Efficient worker
  • Problem solver
  • Social Perceptiveness
  • Behavior Identification
  • Spanish Fluency
  • Dependable And Reliable
  • Gps And Route Planning
  • Effective Communication Skills
  • Traffic Laws
  • Understands Local Routes

Timeline

Passenger Service Agent - ABM
02.2021 - 08.2022
Field Marketing Representative - Boundless
04.2020 - 01.2021
Picker Packer - American Tire Distribution
07.2017 - 02.2020
Muhlenberg High School - High School Diploma,

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Radelky Toribio