Radesha Johnson
Albany,GA
Summary
Dynamic customer service professional with extensive experience at Pick Up & Go International, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Adept at managing high-stress situations while maintaining professionalism, ensuring loyalty and repeat business. Proficient in CRM systems and Microsoft Excel.
Diligent Customer Service Representative Remote with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Remote
Pick Up & Go International
Charlotte, NC
01.2020 - 08.2025
- Provided exceptional customer support via phone and email, addressing inquiries and concerns promptly.
- Assisted customers in navigating products and services, enhancing overall satisfaction through effective communication.
- Engaged with customers to resolve issues efficiently, demonstrating adaptability in fast-paced environments.
- Documented customer interactions accurately in CRM systems, ensuring detailed records for future reference.
Customer Service Representative Remote
1st Choice
Atlanta, GA
03.2016 - 01.2020
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Mentored junior representatives, fostering a culture of continuous improvement and excellence in service delivery.
- Analyzed customer feedback trends, implementing strategic changes to reduce complaint rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
East Bay
Tampa, FL06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
Timeline
Customer Service Representative Remote
Pick Up & Go International
01.2020 - 08.2025
Customer Service Representative Remote
1st Choice
03.2016 - 01.2020
High School Diploma -
East Bay