Radha Goodala

Multilingual language professional with a decade of experience teaching French as a Foreign language to professionals and university students. Experienced in training teachers, learning content creation, and designing evaluations. Passionate about modernizing language learning with technology and creating an accessible, engaging learning experience. Harnessing classroom people skills in a customer service role to resolve high-pressure situations. Currently working on leveraging language skills and cultural insights in multiple cultures in the localization industry to customize user experiences in Francophone regions and India. 

DALF C1 Ministry of Education, France June 2008

Diplôme Approfondi de la Langue Française - C1 is a specialized certification granted to French language specialists demonstrating near-native proficiency in French indicating the ability to understand and express critical ideas and arguments in written and verbal form. 

Localization and Internationalization University of Washington, Seattle WA https://www.pce.uw.edu/certificates/localization-customizing-software-for-the-world January 2024

• Completed Module 1- Introduction to Localization in Mar 2024
• Completed module 2- Localization Engineering  in Jun 2024 
• Pursuing module 3- Localization Project Management.

Customer Experience Agent - French Rover.com Seattle WA February 2020 - May 2021

• Providing trust and safety coverage for clients booking pet care on the Rover platform via phone and email in the US and Canada in English and Canadian French.
• Conducting background check evaluations per company standards for onboarding gig caregivers.
• Logging events,  resolution processes and queries on ZENDESK.
• Experience with with SLACK, GSuite and Confluence.
• Troubleshooting crises between pet owners and gig caregivers and managing expectations.
• Tracking payment errors and fraud through SIFT.
• Assisting in managing the online franchise store orders via SHOPIFY.