Radibel Santos Perez
Yonkers,NY
Summary
Customer service professional with extensive experience at T-Mobile, specializing in complaint resolution and communication. Demonstrated success in building positive relationships and improving customer satisfaction. Proficient in POS system operations and dedicated to delivering high-quality service for optimal client experiences.
Overview
1
1
year of professional experience
Work History
Server/Restaurant Waiter
LEPAIN QUOTIDIEN
Manhattan, NY
08.2024 - 05.2025
- Greeted and seated customers promptly, courteously, and professionally.
- Ensured compliance with health and safety regulations.
- Monitored inventory levels of all products used in restaurants operations.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Communicated effectively with kitchen staff regarding order status updates.
- Processed payments from customers using cash registers or POS systems.
Customer Service Representative
TMOBILE
Wilkes-Barre, PA
12.2023 - 06.2024
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Methuen High School
Methuen, MA 0184406-2023
Customer Service Agent - Customer Service
Edutin Academy
New York, NY01-2023
Custumer Services -
Edutin Academy
Skills
- Complaint resolution
- Effective communication
- Follow-up communication
- Customer relationship management
- Food safety practices
- Point of sale (POS) system operations
- Guest seating
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Server/Restaurant Waiter
LEPAIN QUOTIDIEN
08.2024 - 05.2025
Customer Service Representative
TMOBILE
12.2023 - 06.2024
High School Diploma -
Methuen High School
Customer Service Agent - Customer Service
Edutin Academy
Custumer Services -
Edutin Academy
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