Radiwe Nyumba
The Bronx,NY
Overview
6
6
years of professional experience
Work History
Hospitality Agent
Hospitality Staffing
461 West 34th, NY
06.2023 - Current
- Greet and assist guests with check-ins, checkouts, and throughout their stay, ensuring all requests and concerns are handled efficiently.
- Manage reservations, room assignments, and upgrades, contributing to increased occupancy and guest satisfaction.
- Handle guest inquiries and resolve complaints in a timely and professional manner, maintaining the brand's high service standards.
- Process payments, handle cash, and balance the cash drawer at the end of each shift, ensuring accuracy and compliance with financial policies.
- Coordinate with housekeeping and maintenance departments to ensure rooms are clean and well maintained
- Provide information about hotel amenities local attractions, and services, creating a seamless guest experience.
- Collaborate with team members to maintain the lobby and public areas, ensuring a welcoming and organized environment.
- Consistently received positive feedback on guest surveys for outstanding customer Service
Server/Food Runner
Margaritaville resorts
Manhattan, New York
11.2018 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
Bachelor of Nursing -
Hostos Community College
Bronx, NYSkills
Guest relations and communication
- Revenue management
- Housekeeping coordination
- Concierge services
- Prep work
- Problem Solving
- Reservations
Timeline
Hospitality Agent
Hospitality Staffing
06.2023 - Current
Server/Food Runner
Margaritaville resorts
11.2018 - 05.2024
Bachelor of Nursing -
Hostos Community College