Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Radley Shipes

Susanville,CA

Summary

Service and team-focused as a team member/manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. With 20+ years of management and leadership experience, mindful of sound judgment, good planning abilities, and interpersonal communication strengths. am adaptive and used to working in a high-stress environment. A loyal, hard-working, and dedicated team member committed to collaborating with coworkers to promote an engaged, positive, and empowering work culture.

Overview

Work History

General Manager

Diamond Mountain Casino & Hotel
2020 - 2024
  • Oversaw 12 departments with 130 total team members.
  • Give monthly reports to the Tribal Business Council and Gaming Commission to give updates on the business's financial health.
  • Observed each team member's strengths and initiated a mentoring program to improve areas of weakness.
  • Managed budget implementations, employee evaluations, and contract details.
  • Worked and communicated with the management team to ensure effective and satisfying service for guests.
  • Worked closely with the slots department and gaming vendors to add new and exciting games for guests to enjoy.
  • Kept updated with all current laws and regulations for class III gaming.
  • Reviewed and amended policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in job performance.
  • Interacted well with customers to build connections and nurture relationships.

Casino Manager

Diamond Mountain Casino & Hotel
2016 - 2020
  • Coordinated staff schedules, rotations, and breaks.
  • Monitored expenses, budgets, and accounts to identify discrepancies.
  • Monitored tables and slot machines revenues
  • Issued complimentary rooms, meals, and discounts for VIP guest's satisfaction.
  • Stayed updated with all Tribal, State, and Federal gaming regulations to keep the gaming operation in compliance.
  • Oversaw all departments of the casino/hotel.
  • Was briefed and gave briefings daily to management and staff.
  • Reported to the General Manager

Shift Manager

Diamond Mountain Casino & Hotel
2008 - 2016
  • Identified and removed players suspected of cheating in cards or slots.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Interviewed, hired and trained new gaming floor attendants.
  • Oversaw all departments, and gaming activities of the casino while on duty.

Casino Floor Supervisor

Diamond Mountain Casino & Hotel
2004 - 2008
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Observed players for signs of cheating, notifying surveillance and security staff of discovered evidence.
  • Met coverage demands by moving team members around and reorganizing strategies based on current needs.
  • Supervised distribution of complimentary meals, rooms and other discounted bonuses.
  • Monitored patrons for signs of compulsive gambling.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
  • Identified issues with malfunctioning slot machines and reported devices to the slot department for required service.

Security Manager

Diamond Mountain Casino & Hotel
2002 - 2003
  • Investigated incidents and wrote reports.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies and procedures.
  • Oversaw team of 10 to 13 security officers and managed scheduling and performance evaluations.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.
  • Established and maintained close working relationships with local law enforcement officers.
  • Managed security policies and procedures to promote safety and security of personnel, patrons, and assets.

Assistant Security Manager

Diamond Mountain Casino & Hotel
2003 - 2004
  • Developed contingency plans to formulate response and procedures for emergency situations.
  • Reviewed and analyzed safety and security programs and proposed revisions and innovations.
  • Monitored key control access system to prevent unauthorized entry to building.
  • Observed departing personnel to reduce unauthorized removal of property.
  • Investigated, prepared and submitted incident reports using ITrak reporting software.
  • Supplied security coverage by managing staff schedules to meet operational needs of facility.

Security Officer

Diamond Mountain Casino & Hotel
2000 - 2002
    • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
    • Screened individuals and prevented passage of prohibited articles into restricted areas.
    • Acted quickly during emergency situations to reduce opportunity for damage and injury.
    • Checked and verified photo identification prior to granting facility access.
    • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
    • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
    • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
    • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
    • Examined doors, windows and gates to verify security.
    • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
    • Monitored CCTV cameras and alarm systems for security breaches.

Cage Cashier

Diamond Mountain Casino & Hotel
1999 - 2000
    • Counted and recorded assigned funds and made exchanges of funds throughout shift.
    • Processed various cash transactions and answered gaming customer questions.
    • Quickly and accurately counted drawers at start and end of each shift.
    • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
    • Checked customer identification and verified signatures for large transactions.
    • Understood and consistently followed gaming commission Regulations.
    • Performed check cashing for customers based on company policies.

Food Service Specialist

United States Marine Corps, LCPL
1995 - 1999
    • Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
    • Kept surfaces, tools and equipment clean and sanitized.
    • Maintained proper temperatures during storage, cooking and serving.
    • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
    • Learned other teammates' work tasks to train as backup.
    • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
    • Set up and broke down food service lines quickly to maintain service flow.

Enlisted Marine

United States Marine Corps
1995 - 1999
  • Served in an on-call capacity for last-minute or late-night taskings from leadership.
  • Responded to reports of irregular activities and notified dispatcher for required emergency units (Firewatch duty).
  • Upheld the United States Marine Corps dress code regulations for a professional appearance.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Trained in hand-to-hand close combat.
  • Trained in outdoor survival and navigation.
  • Maintained therequired level of proficiency in use of firearms.

Education

High School Diploma -

Lassen High School
Susanville, CA
01-1995

Skills

  • Efficient multi-tasker
  • Operations oversight
  • Supervision and training
  • Team building
  • Verbal and written communication
  • Analytical skills
  • Client relations
  • Risk management
  • Proficient in Microsoft Excel
  • Effective leader
  • Community outreach
  • Training and coaching

Interests

I love spending time with my family, pups, and bunny I like to travel, hike, go to the lake I play slowpitch softball I am a fan of San Diego Padres and Oakland Raiders

Timeline

General Manager

Diamond Mountain Casino & Hotel
2020 - 2024

Casino Manager

Diamond Mountain Casino & Hotel
2016 - 2020

Shift Manager

Diamond Mountain Casino & Hotel
2008 - 2016

Casino Floor Supervisor

Diamond Mountain Casino & Hotel
2004 - 2008

Security Manager

Diamond Mountain Casino & Hotel
2002 - 2003

Assistant Security Manager

Diamond Mountain Casino & Hotel
2003 - 2004

Security Officer

Diamond Mountain Casino & Hotel
2000 - 2002

Cage Cashier

Diamond Mountain Casino & Hotel
1999 - 2000

Food Service Specialist

United States Marine Corps, LCPL
1995 - 1999

Enlisted Marine

United States Marine Corps
1995 - 1999

High School Diploma -

Lassen High School

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Radley Shipes