Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Rae-Aja Rolle

Rae-Aja Rolle

Pompano Beach,FL

Summary

Dedicated and licensed P&C Insurance Producer across 50 states, with a fervent commitment to excellence and a proven foundation in client relations. Eager to contribute my dynamic interpersonal skills, strategic mindset, and adaptability to the company, fostering long-term client relationships and adding value to the organization's growth in the dynamic landscape of the insurance industry.

Overview

6
6
years of professional experience
1
1
Certification

Work History

LICENSED P&C INSURANCE AGENT

Teleperformance USA
Remote, United States
11.2023 - 09.2024
  • Provide tailored insurance solutions and manage policy renewals to enhance client retention and satisfaction
  • Streamline claims processes for faster resolutions and improved client experiences.

MANAGER SENIOR TECHNICAL SUPPORT

Teleperformance USA
Remote, United States
08.2020 - 11.2023
  • Led advanced troubleshooting and customer service efforts to improve resolution times and satisfaction rates
  • Managed administrative tasks to ensure accuracy and efficiency, mentored new agents to enhance team performance, and maintained high-quality support, resulting in improved service levels.

CSR/ MENTOR - TECHNICAL SUPPORT (REMOTE)

Conduent Commercial Solutions
N. Lauderdale, United States
11.2022 - 07.2023
  • Provided remote troubleshooting and customer assistance to improve satisfaction rates, shared knowledge to enhance team efficiency, and escalated complex cases for timely resolution
  • Educated customers on product use to reduce repeat issues, increased software adoption, and installed and configured software remotely for a seamless user experience.

CASHIER/ FLOOR ASSOCIATE

Big Lots
Fuquay-Varina, United States
11.2018 - 04.2020
  • Efficiently managed transactions and maintained accurate financial records, contributing to consistent sales growth and improved customer satisfaction through exceptional customer service.

Education

MEDICAL ASSISTANT TECHNICIAN -

Florida Career College
Margate, Florida
04.2022

ASSOCIATE OF ARTS IN BA - FINANCE -

Miami Dade College
Miami, FL

Skills

  • Leadership & Team Management
  • Sales Strategy & Execution
  • Customer Service Excellence
  • Training & Mentoring
  • Market Research & Analysis
  • Strong Communication & Interpersonal Skills
  • Community Outreach & Volunteer Coordination
  • Proficiency in Insurance Software/ CRM Systems

Certification

  • 20-44 Licensed Insurance Producer
  • Accounting Core

References

Available upon request.

Timeline

LICENSED P&C INSURANCE AGENT

Teleperformance USA
11.2023 - 09.2024

CSR/ MENTOR - TECHNICAL SUPPORT (REMOTE)

Conduent Commercial Solutions
11.2022 - 07.2023

MANAGER SENIOR TECHNICAL SUPPORT

Teleperformance USA
08.2020 - 11.2023

CASHIER/ FLOOR ASSOCIATE

Big Lots
11.2018 - 04.2020

MEDICAL ASSISTANT TECHNICIAN -

Florida Career College

ASSOCIATE OF ARTS IN BA - FINANCE -

Miami Dade College

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Rae-Aja Rolle