Estrellita Velazquez
San Antonio,TX
Summary
Dedicated professional seeking to leverage a diverse skill set and industry knowledge to drive meaningful contributions within the community. Committed to applying expertise and practical experience to address local challenges, foster positive change, and enhance community well-being. Eager to collaborate with like-minded individuals and organizations to achieve impactful results and promote sustainable growth. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed P&C Insurance Agent
UniVista Insurance
06.2023 - Current
- Respond to incoming calls from potential customers and provide insurance quotes
- Gather customer information to issue insurance policies and process payments
- Conduct follow-ups on leads and past quotes, and handle end-of-day office closing tasks.
Licensed P&C Insurance Agent
TTEC
01.2022 - 01.2023
- Provided quotes and policy information for auto, motorcycle, boat, motorhome, and travel trailer insurance
- Assisted customers with policy purchases, payments, and coverage education
- Followed up with clients to close sales and ensure satisfaction.
Medical Claims Examiner
WellMed
02.2016 - 07.2016
- Managed calls from healthcare providers and verified provider information
- Made determinations on claims, including approval, denial, or rejection, while adhering to HIPAA regulations
- Reviewed and processed medical claims, ensuring completeness and accuracy.
Provider Service Agent
Connexion Point
10.2015 - 02.2016
- Made determinations on claims, including approval, denial, or rejection, while adhering to HIPAA regulations
- Managed calls from healthcare providers and verified provider information
- Provided information on insurance benefits, co-pays, deductibles, and claims status, ensuring HIPAA compliance.
Direct Consumer Customer Service Associate
Kohl's Operation Center
10.2014 - 07.2015
- Assisted customers with order placement, account management, and tracking
- Assisted customers with refunds, billing, and tracking of orders
- Addressed customer inquiries regarding rewards programs and order status.
Education
Associate's Degree - Business Management Entrepreneurship
San Antonio College
08.2024
HS Diploma -
Oliver Wendell Holmes Highschool
05.2003
Skills
- Home Care
- Delivery Driver Experience
- Senior Care
- HIPAA
- Paratransit
- Computer literacy
- Customer service
- Caregiving
- Driving
- Conflict management
- Technical support
- English
- Typing
- Telephony
- Telecommunication
- Medical Records
- Microsoft Office
- Sales
- Medical records
- Communication skills
- Insurance sales
- Computer skills
- Time management
- Bilingual
- Spanish
- Working with people with disabilities
- Leadership
- Organizational skills
Certification
- Driver's License
- Personal Lines License, 01/01/22, 07/01/26
- Property & Casualty License, 01/01/22, 07/01/26
Personal Information
Title: P&C Insurance Agent/Customer Service Representative
Timeline
Licensed P&C Insurance Agent
UniVista Insurance
06.2023 - Current
Licensed P&C Insurance Agent
TTEC
01.2022 - 01.2023
Medical Claims Examiner
WellMed
02.2016 - 07.2016
Provider Service Agent
Connexion Point
10.2015 - 02.2016
Direct Consumer Customer Service Associate
Kohl's Operation Center
10.2014 - 07.2015
Associate's Degree - Business Management Entrepreneurship
San Antonio College
HS Diploma -
Oliver Wendell Holmes Highschool
- Driver's License
- Personal Lines License, 01/01/22, 07/01/26
- Property & Casualty License, 01/01/22, 07/01/26
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