Rae Attaway
Library Associate
Easley,SC
Summary
Dynamic and detail oriented Library Assistant with 12+ years of experience offering excellent skills in customer assistance helping patrons use library technological services and resources. Expert user of Google Workspace, Microsoft Office, Aspen, Koha library system and library apps such as Libby and Hoopla. Knowledgeable about library operations, services and resources.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Library Associate
Greenville County Library System
10.2017 - Current
- Handled check-in and check-out process of library books and materials at circulation desk.
- Marketed library's many services to visitors and patrons through active communication while registering patrons for library accounts and services.
- Answered patron questions in-person and by phone regarding library services and resources and helped to find desired materials.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
- Placed books on proper shelves when returned to circulation. Organized library shelves, materials and equipment in clear, alphabetized order.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Set up computer and digital device access, providing assistance with use and operation, especially dealing with troubleshooting of library Apps such as Libby and Hoopla.
- Organized library shelves, materials and equipment in clear, alphabetized order. Located library materials, resources and technologies to fulfill patron requests.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
Library Assistant 2, Youth Services
Greenville County Library System
08.2012 - 10.2017
- Helped children select appropriate reading level library books and did extensive reader's advisory based on knowledge of collection and current trends.
- Assisted patrons with printing, copying, setting up online accounts, accessing the internet, and finding resources according to personalized requirements.
- Set up computer and digital device access, providing assistance with use and operation.
- Created welcoming and comfortable space by keeping library clean and organized by shelving, shelf reading, weeding and cleaning as necessary.
- Helped patrons with personal and academic projects
- Demonstrated respect, friendliness and willingness to help wherever needed, including programming and substituting shifts.
Head of Inventory and Shipping
DDMWorks
06.2009 - 10.2017
- Skilled at working independently and collaboratively in team environment.
- Skilled and familiar with assembly, safe packaging, and shipping of variety of objects to make sure orders get fulfilled quickly and efficiently.
- Self-motivated, with strong sense of personal responsibility and responsibility for others.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service to customers.
- Demonstrated high level of initiative and creativity while tackling difficult tasks such as: Inventory management and cataloging, new hire training, and shipping solutions.
- Created and maintained good relationships with customers relating to their individual needs.
Education
Associate of Arts - Elementary Education
Greenville Technical College
Greenville, SC 08.2008 - 07.2017
Skills
Telephone and Chat Etiquette
Material Check-In and Check-Out
Material Check-In and Check-Out
Inter-Library Loan Request Submission
Shipping and Inventory Management
Computer Assistance
Hoopla and Libby Assistance
Google Workspace Proficiency
Microsoft Office Proficiency
Skilled Researcher
Customer Relationship Management
Accomplishments
- Used Microsoft Excel to develop inventory and assembly tracking spreadsheets.
- Documented and resolved Hoopla and Koha miscommunications which led to the fix being sent out to all staff.
- Led training of new volunteers in Wildlife rescue group.
- Helped plan and facilitate multiple programs to improve library attendance and utilization.
Timeline
Library Associate
Greenville County Library System
10.2017 - Current
Library Assistant 2, Youth Services
Greenville County Library System
08.2012 - 10.2017
Head of Inventory and Shipping
DDMWorks
06.2009 - 10.2017
Associate of Arts - Elementary Education
Greenville Technical College
08.2008 - 07.2017