Rae Godfrey

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Answered customer inquiries and provided accurate information regarding accounts and suspicious activities.

• Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys, data to improve customer service. Met personal production goals and followed up to ensure resolutions.

• Assisted customer with customer claims for pay or deny , identify suspicious activities, investigate sources of fraud to prevent future transactions within regulation guidelines.