Summary
Overview
Work History
Skills
Websites
Timeline
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Rae Hernandez

Copperas Cove,TX

Summary

Quality-driven Payroll Professional offering expertise in multi-state and multi-country payrolls and project driven support. Highly proficient in various payroll systems and background overseeing needs of 10K + employees. Excellent head for numbers, details and deadlines.

Overview

18
18
years of professional experience

Work History

Customer Success Manager-Global Payroll Expert

Papaya Global
04.2022 - Current
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees and existing employees who were struggling with client retention.
  • Implemented new clients in several countries.
  • Trained clients on Papaya platform and created standard operating procedures for clients struggling to understand certain country payrolls.
  • Worked with in country partners and internal support teams to execute payrolls.
  • Collected feedback and identified roadblocks from customers to inform internal teams including Product and partnered to drive stabilization.
  • Maintained a full book of business of 20 + projects including several strategic clients across multiple countries. (South Africa, United Kingdom, Canada, Ireland, France, Switzerland, Netherlands, Germany, Brazil, Chile, Portugal, and Mexico)
  • Worked on special internal projects to drive growth.
  • Proven track record for client retention.
  • Oversaw key customer relationships to close strategic opportunities.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Compiled customer feedback for cross-functional departments to improve product or service features.
  • Demonstrated and explained product features and benefits to overcome customer objectives.
  • Developed and established new relationships to drive company growth.
  • Responded to requests for information as company expert on payroll operations.

Payroll Manager

Indeed Flex
01.2022 - 04.2022
  • Processed weekly multi-state payroll for over 900 active workers using multiple pay files and manual calculation of timesheets
  • Worked with operations to align compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation workbook
  • Processed deductions using reports from vendors and creating upload templates for Paycom
  • State registration set up
  • Managed EOR transfers for over 500 new transfers (project driven and relationship management)
  • Cleaned up Paycom system by auditing the worked in and lived in states. Cleaning up over 800 profiles that were set up incorrectly
  • Worked with payroll provider to correct employee's W2s
  • Mass clean up of over 650 employees not working but showing active
  • Worked with vendor/HR to correct 401k set up issues (employer match)
  • Provided payroll consultation, reports and process to the product team for our new pay system migration. (project driven and relationship management)

International Payroll Supervisor

Expedia Group
04.2021 - 01.2022
  • Managed a team of 3 Payroll Analysts in a high volume environment, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Managed payroll for over 500 employees in 8 different countries, Chile, Costa Rica, Colombia, Dominican Republic, Brazil, Argentina, Mexico and Puerto Rico.
  • Partnered with outsourced payroll analysts at CloudPay, to ensure payroll is executed accurately and timely
  • Partnered with outsourced payroll managers at CloudPay to audit the pay code setups to ensure accuracy of calculations and statutory payments.
  • Partnered with HR & Benefits to align statutory benefits & Expedia benefits, ensuring accurate consideration as and when necessary.
  • Implemented new controls for payroll audits in order to achieve accurate payrolls and reduced the number of Service Now tickets.
  • Worked with the team to create funding standard operating procedures and country specific payroll documents.
  • Compiled financial, accounting and auditing reports for accounts payable, receivables and profits and losses.
  • Improved accuracy of general ledger payroll journal entries by developing and implementing payroll reconciliations of invoice to gross to net.
  • Worked with the global payroll champions initiative teams to improve our current payroll processes globally and streamline our HR articles to create a better employee experience.

International Payroll Analyst

Expedia Group
02.2020 - 04.2021
  • Processed rehires, transfers, terminations, garnishments and withholdings based on country specific statutory requirements in Cloudpay for 4 countries, Chile, Dominican Republic, Costa Rica, Puerto Rico.
  • Processed stock transactions, commission payments, travel and wellness payments.
  • Processed 13th month and profit sharing payments based statutory requirements.
  • Processed statutory tax, social security and pension payments to the corresponding tax authority or vendor
  • Monitored returned ACH deposits, and reissue any returned funds
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Aided senior leadership during executive decision-making process, generating reports to recommend corrective actions and improvements.
  • Planned, coordinated and managed blackline accounting projects.

Senior Payroll Analyst

VRBO/Expedia Group
05.2018 - 02.2020
  • Started as a contractor in May 2018 to help with migration of payroll systems from ADP to Workday when Expedia bought VRBO. Was hired on full time in May of 2019.
  • Created documentation for payroll processes
  • Implemented extra controls and reconciliations to help improve the accuracy of payroll.
  • Process Bi-weekly multi-state payroll for over 10k employees using Workday for US, ADP for Canada, CloudPay for Puerto Rico.
  • Prepare, load and reconcile time off data given from 3rd party vendor for employees on leave.
  • Reconcile multiple integration files from Aspect hours/Matrix pay
  • Reconcile monthly, quarterly, annual ESPP deductions, refunds and contributions
  • Prepare all employee tax balance adjustments
  • Process terminations payouts per state labor law regulations
  • Process all garnishments and ensure compliance (child support orders, student loans etc.)
  • Process time off requests using Oracle database as source
  • Assist HR/Accounting teams in special projects as needed

Payroll Specialist - Contract

Alamo Drafthouse
02.2018 - 05.2018
  • Process Bi-weekly multi-state payroll using Alhoa POS, ADP Workforce, and Mirus reporting
  • Process PTO/FMLA for New York, Colorado, and Missouri venues using Wufoo/ADP and Maintain all benefit repayment plans for employees on FMLA
  • Process tip share, event pay, family fund, employee of the month, bonus payouts
  • Reconcile hours/pay using multiple reports prior to processing
  • Process ancillary hours from multiple venues and manual calculate overtime per state labor law regulations
  • Process all garnishments and ensure compliance (child support orders, student loans etc.)
  • Process terminations payouts per state labor law regulations

Payroll Specialist

Torchy's Tacos
02.2017 - 02.2018
  • Process weekly multi-state payroll for over 1000 employees using Rpower, Paylocity, and Mirus reporting
  • Process manual check requests and entering them into general ledger, CashPro & manual check log
  • Manual entry of reimbursements & coding to correct entities
  • Reconcile reimbursements prior to payroll processing for corporate employees
  • Maintain all benefit repayment plans for employees on FMLA leave
  • Process all changes, promotions, and transfers via Paylocity
  • Process all garnishments and ensure compliance (child support orders, student loans etc.)

Payroll Specialist

BuildASign.com
09.2016 - 02.2017
  • Process biweekly payroll for over 400 hourly/salary employees via Paycom
  • Reconcile all deductions (401K contributions, lunch chargebacks, gym deductions and EE advances)
  • Reconcile all additional add on earnings (cash bonus, spot bonus and severance)
  • Process all garnishments and ensure compliance (child support orders, student loans etc.)
  • Reconcile all benefit, 401k, gym, and payroll invoices and remit payment
  • Process and maintain all W-4 tax data and personal data
  • Maintain all benefit repayment plans for employees on FMLA leave
  • Process terminations payouts per state labor law regulations
  • Process all changes, promotions, terminations and transfers in all systems

Payroll Specialist

Pritchard Industries
05.2014 - 08.2016
  • Manual daily data entry of timesheets for over 400 employees in Austin and San Antonio in ADP portal
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Process work orders for invoicing
  • Processing bonus & credit requests
  • Manual data entry of all labor analysis into a spreadsheet report
  • Onboarded new employees in time reporting and payroll systems.

Accounts Specialist

Teco Westinghouse Motor
06.2011 - 04.2014
  • Manual data entry of customer’s purchase orders into database (Syteline, Symx) Inside sales, suggesting
    upgrades of motors, providing pricing and sub options for motors not in stock
  • Responsible for ensuring customer’s purchase orders match Teco’s database prior to shipping
  • Monitor customer orders to ensure timely delivery of products and customer satisfaction
  • Responsible for all return authorizations for product being returned to Teco
  • Provide status updates to customer’s and outside sales associates

Order Quality Assurance

Dell
01.2006 - 04.2011
  • Extensive knowledge of Rack Integration & Configuration project requirements
  • Responsible for loading customer orders to ensure accuracy using excel spreadsheets
  • Review new projects and setup accounts in database based on customer requirements
  • Setup and maintain customer catalog
  • Monitor customer orders to ensure timely delivery of products and customer satisfaction
  • Process all supply orders and submit to appropriate vendor

Skills

  • Developing standard operating procedures for payroll policies and process
  • Extensive knowledge in multi-state payroll
  • Extensive knowledge in multi-country payroll
  • Analytical skills
  • Internal controls
  • Training and development
  • Advanced in Excel
  • Proficient in Microsoft applications
  • Proficient in CloudPay, Workday, Paycom, Paylocity, ADP, Oracle, NetSuite, Service Now, and Salesforce systems
  • Work extremely well in fast-paced environments

Timeline

Customer Success Manager-Global Payroll Expert

Papaya Global
04.2022 - Current

Payroll Manager

Indeed Flex
01.2022 - 04.2022

International Payroll Supervisor

Expedia Group
04.2021 - 01.2022

International Payroll Analyst

Expedia Group
02.2020 - 04.2021

Senior Payroll Analyst

VRBO/Expedia Group
05.2018 - 02.2020

Payroll Specialist - Contract

Alamo Drafthouse
02.2018 - 05.2018

Payroll Specialist

Torchy's Tacos
02.2017 - 02.2018

Payroll Specialist

BuildASign.com
09.2016 - 02.2017

Payroll Specialist

Pritchard Industries
05.2014 - 08.2016

Accounts Specialist

Teco Westinghouse Motor
06.2011 - 04.2014

Order Quality Assurance

Dell
01.2006 - 04.2011

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Rae Hernandez