Rae Thompson
1909 John Ave,WI
Summary
Dynamic and reliable professional with a proven track record at Professional Transportation, Inc., excelling in customer service and safe driving practices. Adept at optimizing routes and enhancing operational efficiency, I foster strong relationships with clients while ensuring compliance with safety regulations. Committed to delivering exceptional service and maintaining high standards of professionalism.
Overview
2024
2024
years of professional experience
Work History
Van Driver
Professional Transportation, Inc.
- Navigated designated routes efficiently while adhering to safety regulations and company policies.
- Conducted routine vehicle inspections to ensure operational safety and compliance standards were met.
- Assisted passengers with boarding and disembarking, providing exceptional customer service throughout transit.
- Maintained accurate records of pick-up and drop-off times, enhancing operational efficiency through attention to detail.
- Collaborated with dispatch personnel to optimize route planning and minimize delays in transportation services.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Implemented process improvements that enhanced on-time delivery rates and overall service reliability for clients.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Navigated through various routes efficiently, utilizing GPS technology for optimal time management.
- Handled emergency situations professionally, taking appropriate actions to ensure passenger safety and wellbeing.
- Collaborated with dispatchers effectively, communicating any delays or route changes as needed.
- Contributed to company''s on-time performance record by adhering to strict schedules and deadlines.
- Observed and followed traffic laws and regulations specifically reinforcing public and client safety.
- Ensured compliance with all regulatory requirements pertaining to vehicle operation including licensing, registration, insurance documentation checks.
- Drove smoothly to maintain comfort of clients suffering from disability or injury.
- Effectively managed challenging behaviors from passengers while maintaining a calm demeanor under pressure situations.
- Transported customers to and from airports, hotels, shopping centers, and train stations.
- Participated in regular training sessions to stay current on industry best practices and new technologies.
- Completed daily inspection reports, identifying any potential maintenance issues or safety concerns.
- Developed strong rapport with clients, fostering repeat business through exceptional customer service.
- Minimized company liability and risks to loads by obeying traffic laws.
- Completed on-time deliveries by choosing best and most efficient routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Fostered positive working relationships with regular customers.
Direct Care Professional
Edgewood Assisted Living
Hermantown, MN
01.2017 - 01.2024
- Assisted residents with daily living activities, promoting independence and personal dignity.
- Monitored health and safety protocols, ensuring compliance with regulatory standards.
- Developed strong relationships with residents, enhancing emotional well-being and engagement.
- Collaborated with multidisciplinary teams to create personalized care plans for each resident.
- Educated families on care procedures and resources available within the facility.
- Evaluated resident progress regularly, adjusting care strategies as needed for optimal outcomes.
- Advocated for resident needs during team meetings, ensuring their voices were heard in care decisions.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
- Enhanced client well-being by providing personalized care and support in daily living tasks.
- Maximized client satisfaction by promptly addressing concerns or requests from families regarding their loved one''s care plan or overall experience in our program.
- Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
- Collaborated with interdisciplinary teams to develop strategies that best suited the unique needs of each client.
- Assisted clients in achieving personal goals by developing customized care plans based on individual needs.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Demonstrated respect for cultural diversity among clients by incorporating multicultural resources into care plans as appropriate.
- Strengthened positive behavior patterns in clients by implementing consistent reinforcement strategies and redirection techniques when necessary.
- Built trust between staff members through open communication about challenges and successes within the team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
Master of Science - Social Psychology
Loyola University Chicago
Chicago, IL06-2003
Bachelor of Arts - Psychology
University of Alaska
AK06-1998
Skills
Conflict resolution techniques
- Teamwork and cooperation
- Compassionate caregiving
- Emotional support
- Social skills development
- Client documentation
- Confidentiality adherence
- Transfer techniques
- Behavioral management
- Geriatric care
- Behavior redirection
- Multicultural sensitivity
- Mobility assistance
- Care plan management
- Case management
- Progress documentation
- Mental health care
- Clinical quality program standards
- State regulations
- Case management experience
- Compassionate client care
- Problem-solving
- Time management
- Multitasking and organization
- Direct patient care
- Team collaboration
- HIPAA compliance
- Active listening
- Verbal and written communication
- Adaptability and flexibility
- Case documentation
- Behavioral support
- Relationship building
- Positive reinforcement
- Client advocacy
- Goal setting
- De-escalation techniques
- Crisis management
- Report writing
- Cultural awareness
- Emotional intelligence
- Charting and documentation
- Support plan management
Customer service
Strong communication skills
Safe driving practices
Reliability and punctuality
Problem-solving capacity
Regulatory compliance
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Efficiency and time management
Reliability
Excellent communication
Strong working relationships
Dependability and honesty
Organizational skills
Team collaboration
Active listening
Effective communication
Customer relationships
Decision-making
Valid Driver's license
Adaptability and flexibility
Communication and interpersonal skills
Clean driving record
Customer support
Relationship building
Traffic laws and regulations
Safety procedures
Documentation skills
Physical fitness
Fluent in english
Team building
Basic math skills
Self motivation
Work order management
Interpersonal skills
Analytical thinking
Conflict resolution
Documentation
Safe driver training
Goal setting
Professionalism
Customer-oriented
Interpersonal communication
Timeline
Direct Care Professional
Edgewood Assisted Living
01.2017 - 01.2024
Van Driver
Professional Transportation, Inc.
Master of Science - Social Psychology
Loyola University Chicago
Bachelor of Arts - Psychology
University of Alaska