Rae Thompson
Brainerd,Minnesota
Summary
Dynamic professional with a proven track record in client engagement and small business operations. As a Nutrition Club Owner, I enhanced customer satisfaction through relationship building and effective marketing strategies. Previously at Essentia Health, I excelled in communication and scheduling, significantly improving patient flow and care coordination.
Overview
21
21
years of professional experience
Work History
Nutrition Club Owner
Self Employed
03.2014 - 05.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Health Unit Coordinator
Essentia Health Saint Joseph's Medical Center
04.2010 - 10.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Optimized scheduling of medical procedures for improved patient flow by meticulously managing doctors' calendars and patient appointments.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
Outpatient Scheduler
Essentia Health Saint Joseph's Medical Center
09.2007 - 10.2010
- Promoted a positive image of the facility through excellent interpersonal skills when interacting with patients, families, visitors, physicians, or other personnel.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing daily calendars.
- Maintained up-to-date patient records, ensuring the accuracy of all information for smooth operations.
- Collaborated with medical staff to ensure accurate scheduling of diagnostic tests and procedures.
- Contributed to a positive work environment through effective communication with team members and cross-departmental collaboration.
- Consistently exceeded performance goals related to appointment scheduling and patient satisfaction, resulting in positive feedback from both patients and staff.
- Maintained strict adherence to HIPAA regulations regarding confidentiality of sensitive patient information during all interactions and communications.
- Provided exceptional customer service, addressing patient inquiries, concerns, and appointment requests with professionalism and empathy.
- Followed up with patients to reschedule missed appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Nurse Staffing Scheduler
Essentia Health Saint Joseph's Medical Center
06.2004 - 04.2007
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Determined the staffing needs in each department and called in the necessary staff for each shift
Education
Medical Coding Certificate - Medical Coding
Rasmussen University
On Line08-2022
Associate of Arts - General Studies
Lake Superior College
Duluth, MN05-2004
General
Brainerd High School
Brainerd, MN05-1981
Skills
- Client engagement
- Small business operations
- Relationship building
- Verbal and written communication
Languages
Spanish
Limited Working
Additional Information
I am a reliable employee and I thoroughly enjoy working with the general public. I am outgoing and willing to learn and expand my knowledge.
Timeline
Nutrition Club Owner
Self Employed
03.2014 - 05.2025
Health Unit Coordinator
Essentia Health Saint Joseph's Medical Center
04.2010 - 10.2014
Outpatient Scheduler
Essentia Health Saint Joseph's Medical Center
09.2007 - 10.2010
Nurse Staffing Scheduler
Essentia Health Saint Joseph's Medical Center
06.2004 - 04.2007
Medical Coding Certificate - Medical Coding
Rasmussen University
Associate of Arts - General Studies
Lake Superior College
General
Brainerd High School
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