RaeAnn Anderson

• Managed daily front office operations, ensuring efficient workflow and exceptional customer service.
• Oversaw inventory management for office supplies and landscape materials, maintaining levels to support operational needs.
• Coordinated communication between departments, facilitating timely information sharing and collaboration.
• Created weekly & daily schedules & routes for maintenance technicians to ensure appropriate coverage for day and week.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Managed files and records for clients.
• Managed reservation inquiries over phone/email/web platforms effectively.
• Prepared Monthly billing for account manager
• Maintained a clean and organized work environment, promoting a professional image.

• Customer Service took orders over the phone and with walk in customers
• Designed Floral Arrangements
• Made deliveries
• Help customers during the saddest time and their happiest time for funerals and weddings.
• Worked under pressure during high volume holidays for 12-15 hrs.
• Cleaned shop and coolers

• Customer Service taking orders over the phone and to walk in customers.
• Floral arranging
• Being there for customers during their saddest times and happiest of time for weddings and funerals.
• Cleaned and maintained the shop and coolers
• Made displays with new items that arrived for the different seasons.
• Some deliveries

• Cashier - Processed customer transactions efficiently using point-of-sale systems.
• Department Manager for a short time
• Layaway Associate
• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Maintained accurate cash drawer, ensuring accountability and adherence to cash handling procedures.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Counted money in drawers at beginning and end of each shift.
• Utilized POS system to handle customer cash and credit card transactions.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

High School Class

• Learned the skills and trained as customer service representative
• Order taking over phone and in person
• Floral arranging
• Deliveries
• Cleaned and organized shop and cooler
• Worked long hours for high demanded holidays.