RAEANN GORDON
Social Work
Coraopolis,PA
Summary
Dynamic Senior Social Worker with a proven track record at UPMC Presbyterian Hospital, excelling in psychosocial assessments and crisis intervention. Renowned for effective discharge planning and compassionate patient advocacy, I leverage strong communication and problem-solving skills to enhance care delivery and foster multidisciplinary collaboration in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Social Worker/Discharge Planner
UPMC Presbyterian Hospital
Pittsburgh, USA
01.2020 - Current
- Accomplished and compassionate Senior Social Worker/Discharge Planner with extensive experience in trauma and acute care services.
- Expert in providing comprehensive psychosocial assessments, crisis intervention, and therapeutic counseling for individuals, families, and groups facing bereavement or end-of-life situations.
- Prepared and executed discharge plans addressing medical and psychosocial complexities, enhancing patient readiness for post-hospital care.
- Adept at delivering a range of therapeutic interventions tailored to clinical situations and at collaborating with multidisciplinary teams, patients, families, and community resources to develop individualized care plans.
- Proficient in interviewing and assessing patients, considering social, economic, cultural, abuse, and treatment factors to inform care.
- Maintained extensive knowledge of assistance programs, mentored social work students, and advocated for patients and families to facilitate informed decision-making.
- Demonstrated strong communication, analytical, and problem-solving skills in high-pressure hospital environments, enhancing team collaboration and patient outcomes.
DUI Specialist, Casual Staff
Turtle Creek MH/MR Inc.
Pittsburgh, USA
01.2013 - 01.2022
- Conducted comprehensive drug and alcohol assessments, coordinating scheduling of DUI classes and treatment programs to meet assessment outcomes and legal requirements.
- Prepared and submitted all required federal, state, and county reports, organizing and maintaining detailed records for individual and group program participants.
Patient Relations Coordinator
UPMC Presbyterian/Montefiore Hospitals
Pittsburgh, USA
01.2019 - 01.2020
- Acted as a liaison between hospital administration and patients to uphold patient rights and promote a positive patient experience.
- Liaised between hospital administration and patients to uphold patient rights and enhance overall patient experience.
- Resolved complaints, grievances, and inquiries from patients and families, ensuring comprehensive support throughout the healthcare experience.
- Efficiently implemented complaint management policies and procedures, responding promptly to concerns from patients and families.
- Facilitated communication between nursing and medical administration to ensure patients received optimal care.
- Collaborated with all levels of medical personnel to promote family-centered care and service excellence.
- Accurately documented and reported issues and activities on behalf of patients and families, maintaining clear and precise records.
Crisis Manager
Western Psychiatric Hospital
Pittsburgh, USA
01.2017 - 01.2019
- Oversaw crisis services daily, ensuring high-quality service delivery and responsiveness to client needs.
- Supported the development, implementation, and evaluation of the clinical program, including supervision of multidisciplinary staff.
- Supervised clinical staff, providing targeted guidance and constructive feedback to enhance performance.
- Collaborated with Program Director on personnel matters, facilitating effective staff management and team cohesion.
Clinical Director
Freedom Health Care Services
Bridgeville, USA
01.2016 - 01.2017
- Hired, trained, and supervised clinical staff, ensuring high-quality service delivery aligned with company standards.
- Developed and implemented policies and procedures for treatment care services, ensuring compliance with state and federal regulations.
- Consulted regularly with the President, Project Director, and Medical Director on operational and service issues impacting overall business performance.
Clinical Supervisor
Renewal Treatment Inc.
Pittsburgh, USA
01.2000 - 01.2016
- Supervised operations of community drug and alcohol clinic, overseeing intensive outpatient program, developing policies, maintaining regulatory licensing, ensuring audit compliance to uphold standards.
- Strengthened clinic’s referral base with agencies including Allegheny County Court System, Pennsylvania Board of Probation and Parole, Federal Bureau of Prisons, and U.S. Probation to enhance collaboration.
Education
Master of Social Work - Family and Community Services
University of Pittsburgh
Pittsburgh, PABachelor of Science - Family Resources
West Virginia University
Morgantown, WVSkills
- Psychosocial assessment
- Discharge planning
- Crisis intervention
- Therapeutic counseling
- Regulatory compliance
- Patient advocacy
- Multidisciplinary collaboration
- Complaint management
- Record keeping
- Team leadership
- Effective communication
- Client advocacy
- Grief counseling
- Adaptive thinking
- Time management
- Compassionate care
- Problem solving
- Suicide risk assessment
- Supervisory skills
- Substance abuse treatment
- Clinical assessment
- Psychosocial assessments
- Supportive counseling
- Strengths-based solution-focused therapy
- Grief processes
Certification
PA licensed Social Worker, 137786
Accomplishments
Above & Beyond Recipient 2022
Timeline
Senior Social Worker/Discharge Planner
UPMC Presbyterian Hospital
01.2020 - Current
Patient Relations Coordinator
UPMC Presbyterian/Montefiore Hospitals
01.2019 - 01.2020
Crisis Manager
Western Psychiatric Hospital
01.2017 - 01.2019
Clinical Director
Freedom Health Care Services
01.2016 - 01.2017
DUI Specialist, Casual Staff
Turtle Creek MH/MR Inc.
01.2013 - 01.2022
Clinical Supervisor
Renewal Treatment Inc.
01.2000 - 01.2016
Master of Social Work - Family and Community Services
University of Pittsburgh
Bachelor of Science - Family Resources
West Virginia University