RaeAnn Horton
Wrenshall,MN
Summary
Strive for sustainable, full-time employment that contributes to long-term success
Overview
16
16
years of professional experience
Work History
Employment Counselor, Lead, and Program Manager
Arrowhead Economic Opportunity Agency
Cloquet, Minnesota
09.2021 - Current
- Planned and authored grants for state dislocated worker MFRP and Getting to Work programs.
- Assessed, tracked, and reported on budgeted expenditures while managing accounts payable.
- Monitored productivity benchmarks for programs and staff to ensure effective delivery.
- Conducted intake screenings for MFIP, DWP, SNAP, E&T, MFRP, and dislocated worker programs.
- Delivered program orientation and assessments to determine eligibility and facilitate participant engagement.
- Facilitated workshops and seminars for various community groups to promote program awareness.
- Partnered with local organizations to evaluate community training needs and enhance program offerings.
W2 Financial Employment Planner/Case Manager
Workforce Resource Inc.
Superior, WI
02.2026 - 08.2026
- Facilitated W2 screening, intake, program orientation, and assessment to support participant engagement and program alignment.
- Developed comprehensive workforce plans to optimize resource allocation.
- Analyzed staffing needs and coordinated recruitment strategies for various projects.
- Facilitated communication between departments to enhance project collaboration.
Patient Financial Services Representative
Essentia Health
Duluth, MN
11.2025 - 02.2026
- Served as primary contact for guarantor, patient, workers' compensation, and third-party liability accounts, addressing outstanding statements and resolving inquiries while supporting insurance, coding, registration, financial assistance, and other financial service departments.
- Assisted patients with insurance verification and financial inquiries.
- Provided clear explanations of billing statements and payment options.
- Processed patient payments and managed account adjustments efficiently.
Alcohol and Drug Counselor
Human Development Center
Duluth, MN
02.2020 - 08.2021
- Conducted substance use disorder screening, intake, orientation, assessment, and treatment planning for individuals with co-occurring disorders, ensuring compliance with Rule 25 and Rule 31.
- Developed treatment plans tailored to client needs and goals.
- Conducted individual counseling sessions to support substance abuse recovery.
- Facilitated group therapy to encourage peer support and sharing experiences.
Recovery Case Manager
Fond du Lac Human Services
Duluth, MN
10.2017 - 12.2019
- Conducted substance use disorder screening, intake, assessment, and treatment planning, provided counseling, case management, and crisis intervention to support patient recovery as a Positive Indian Parenting instructor under Rule 25 and Rule 31.
- Coordinated client assessments and developed individualized service plans.
- Facilitated communication between clients and service providers.
- Monitored client progress and adjusted services as needed.
Direct Support Professional
Access North
Cloquet, Minnesota
07.2010 - 04.2018
- Assisted clients with daily living activities and personal care needs.
- Delivered personalized care and daily living support to enhance clients' quality of life.
- Developed and maintained supportive relationships with individuals receiving services.
- Facilitated communication between clients and healthcare professionals effectively.
Education
Associate Applied Science - Human Services
Fond du Lac Tribal & Community College
05-2018
Chemical Dependency Counseling Certification -
Fond du Lac Tribal & Community College
05-2017
Skills
- Budget and operations management
- Regulatory compliance and monitoring
- Customer relationship management
- Scheduling and coordination
- Data analysis and management
- Grant writing
- Problem solving and critical thinking
- Quality control and process improvement
- Service delivery and customer focus
- Technical proficiency
- Communication and interpersonal skills
- Team collaboration
- Time management and organization
- Professionalism and reliability
Timeline
W2 Financial Employment Planner/Case Manager
Workforce Resource Inc.
02.2026 - 08.2026
Patient Financial Services Representative
Essentia Health
11.2025 - 02.2026
Employment Counselor, Lead, and Program Manager
Arrowhead Economic Opportunity Agency
09.2021 - Current
Alcohol and Drug Counselor
Human Development Center
02.2020 - 08.2021
Recovery Case Manager
Fond du Lac Human Services
10.2017 - 12.2019
Direct Support Professional
Access North
07.2010 - 04.2018
Associate Applied Science - Human Services
Fond du Lac Tribal & Community College
Chemical Dependency Counseling Certification -
Fond du Lac Tribal & Community College