Raeanna Bertram
Alamogordo
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Caregiver
Aristocrat Assisted Living
Alamogordo
01.2024 - Current
- Provided emotional support to clients during difficult times.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Accompanied clients to social events such as movies or plays.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Supported bathing, dressing and personal care needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Reported concerns to nurse supervisor to promote optimal care.
- Laundered clothing and bedding to prevent infection.
- Followed safe lifting and transferring techniques to transport residents.
Server
The Ranchers
Ruidoso
09.2023 - 12.2023
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Prepared drinks according to standard recipes.
Front Desk Receptionist
Precure Chiropractic
Alamogordo
08.2023 - 09.2023
- Monitored visitor access control systems including issuing identification badges when necessary.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to customer inquiries via phone, email, and in person.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Nursing Assistant
Gerald Champion Regional Medical Center
Alamogordo
01.2022 - 03.2023
- Ensured that all equipment was functioning properly prior to use.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Reported environmental risks or equipment malfunctions to supervisor.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Recorded patient conditions and vital signs before and after medical operations.
Dressing Room Attendant
Ross Dress for Less
Alamogordo
09.2021 - 10.2021
- Kept track of all returns and exchanges processed during shift.
- Organized clothing racks according to size, color, and style.
- Provided customer service by answering questions about products or services offered.
- Monitored dressing rooms to ensure that no merchandise was removed without being purchased.
- Checked tags on garments for accuracy of price, size, color.
- Maintained a neat and organized work area throughout shift.
- Unpacked boxes of new inventory and hung up garments on hangers according to store standards.
- Cleaned fitting rooms after each use and wiped down surfaces with disinfectant wipes regularly.
- Helped maintain the cleanliness of the store's interior and exterior areas.
- Assisted customers in trying on clothes, offering advice on size and style.
- Folded clothes neatly after they were tried on but not purchased.
- Replenished stock of hangers as needed.
- Greeted customers upon entry and provided assistance with selecting clothing items.
- Inspected garments for any damages before returning them to the sales floor.
Housekeeper
Yosemite Pines RV Resort
Groveland
05.2018 - 09.2021
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Observed proper use of chemicals when cleaning various surfaces.
- Provided information about hotel services upon request from guests.
- Ensured that all health standards were met during cleaning operations.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Followed safety procedures when handling hazardous materials.
Education
High School Diploma -
Tioga High School
Groveland, California06-2020
Skills
- Vital sign monitoring
- Meal preparation
- Patient assistance
- Behavior observation
- Team collaboration
- Housekeeping tasks
- Safety procedures
- Customer service
- Time management
- Confidentiality maintenance
- Active listening
- State regulations
- Daily living assistance
- HIPAA compliance
- ADL assistance
- Incident reporting
- Compassionate care
- Empathetic listening
- Respectful and compassionate
- Patient advocacy
- Daily living activities assistance
- Patient companionship
- Safety awareness
- Dementia care
- Care plan management
- Verbal and written communication
- Documentation
- Flexible schedule and availability
- Complex Problem-solving
- Flexible schedule
- Multitasking and organization
- Strong ethics
Timeline
Caregiver
Aristocrat Assisted Living
01.2024 - Current
Server
The Ranchers
09.2023 - 12.2023
Front Desk Receptionist
Precure Chiropractic
08.2023 - 09.2023
Nursing Assistant
Gerald Champion Regional Medical Center
01.2022 - 03.2023
Dressing Room Attendant
Ross Dress for Less
09.2021 - 10.2021
Housekeeper
Yosemite Pines RV Resort
05.2018 - 09.2021
High School Diploma -
Tioga High School