Raeanna Burge
Englewood,CO
Summary
Customer-oriented team member with a strong background in customer relations and administrative support. Experienced in providing seamless check-in and check-out processes, ensuring a friendly and courteous experience for guests. Known for organizational skills and dependability, successfully managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Chilis's Bar and Grill
Denver, CO
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained a clean and organized bar area, contributing to a welcoming and efficient environment.
- Managed bar operations efficiently, including restocking supplies and adhering to health and safety standards.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Hospitality Team Member
The Duffeyroll Cafe
Englewood, CO
08.2022 - 11.2022
- Collaborated with various team members to meet guests' requests.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prioritized drink requests while managing interruptions.
- Upsold specialty items with beverages, increasing store sales.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Complied with health and safety codes to protect staff and customers.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Sandwich Artist
Jersey Mike's Subs
05.2022 - 07.2022
- Assisted customers in choosing menu items by providing food complementing information
- Greeted guests, promoted specials and took orders
- Shared information with customers about menu items, preparation methods and ingredients
- Kept kitchen, counter and dining areas cleaned and sanitized
- Replenished serving stations with fresh food and cleaned up spills
- Operated as full-service food provider At jersey mikes establishment by taking orders, preparing meals and collecting payments.
Waitress. Cashier. Busser
The Littleton Cafe
02.2012 - 09.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials and took drink orders
- Bussed and reset tables to keep dining room and work areas clean
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Prepared specialty desserts for customers for special occasions.
Education
Learning
Skills
- Station Preparation
- Stocking and Replenishing
- Brand Loyalty
- Serving and Bussing
- Safe Food Handling Practices
- Guest Relations Management
- Multitasking
- Customer Needs Assessments
- Attentive Service
- Communicating with Clients
- Guest Satisfaction
- Maintaining Clean Work Areas
- Calm and Professional Under Pressure
- Critical Thinking
- Coaching and Mentoring
- Hospitality and Accommodation
Timeline
Server/Bartender
Chilis's Bar and Grill
05.2023 - Current
Hospitality Team Member
The Duffeyroll Cafe
08.2022 - 11.2022
Sandwich Artist
Jersey Mike's Subs
05.2022 - 07.2022
Waitress. Cashier. Busser
The Littleton Cafe
02.2012 - 09.2017
Learning