Raeanna Winings
Hampton,VA
Summary
Customer service specialist with expertise in prioritizing tasks and managing multiple responsibilities in dynamic environments. Proven track record in resolving escalated issues and achieving team objectives. Strong ability to build client rapport and drive customer satisfaction, contributing to overall business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Lucky Strike Entertainment
Hampton, VA
01.2025 - Current
- Greeted guests, presented menus, took orders for food and drinks, and delivered orders promptly to enhance dining experience.
- Managed food and drink orders efficiently for large groups of guests.
- Provided excellent customer service in fast-paced entertainment environment, ensuring guest satisfaction and repeat visits.
- Executed opening and closing procedures, restocked inventory, and supported team activities.
- Processed payments, handled cash and credit card transactions, and delivered checks accurately to ensure smooth transactions.
Painter/Laborer
6' 5 Paint and Remodel
Williamsburg, VA
05.2023 - 12.2024
- Prepared surfaces by scraping, sanding, and cleaning for optimal paint application.
- Mixed paints and coatings to achieve desired colors and textures for projects.
- Following project plans and layouts
- Ensuring projects are completed on time and within budget
- Coordinated project timelines to streamline workflow across multiple projects.
- Maintained clean worksite and ensured safe disposal of materials to uphold safety standards.
- Followed safety protocols and guidelines to minimize hazards in the work environment.
- Assessed clientele needs and preferences to tailor services effectively.
Barista
Koi Tea
Stafford County, VA
10.2022 - 04.2023
- Makes and serves beverages such as coffee, tea and specialty beverages.
- Brew coffee, tea, and boba pearls to serving specifications at proper cooling temperature
- Processed customer orders and managed payment transactions efficiently.
- Handle cash and card payments using POS system while giving correct change
- Clean and sanitize work areas, seating areas and equipment/tools.
- Monitored inventory levels and replenished supplies to maintain service quality.
- Coordinated with team members to deliver seamless service during peak hours.
- Trained new baristas on beverage preparation and customer service standards.
Hostess/Server
Good Vibes
Williamsburg, VA
03.2022 - 06.2022
- Greeting all guests with a smile before scanning tickets.
- Check IDs for under and over aged guests.
- Seat guests in VIP and regular seating areas.
- Coordinated reservations and waitlists using restaurant scheduling system, optimizing seating flow.
- Addressed guest inquiries and concerns promptly, enhancing overall guest satisfaction.
- Trained new staff on hostess duties and customer service standards, improving team readiness.
- Handling crowds of 2,500 or less.
- Plated dishes for head chef approval before service.
Catering Associate
Sodexo
Williamsburg, VA
01.2022 - 06.2022
- Served courses and cleared dishware while ensuring timely attention to guest dining needs.
- Restocked serving stations throughout event to support uninterrupted service.
- Ensured cleanliness of trays and tray stands to facilitate smooth service.
- Loaded and unloaded plates, silverware, and service equipment to maintain efficient workflow.
Donut Maker
Duck Donuts
Williamsburg, VA
01.2022 - 03.2022
- Prepared fresh donuts daily using specialized frying equipment.
- Fried, glazed, and decorated donuts to meet specific customer preferences.
- Ice donuts and top them to the guests preferences
- Ensured timely availability of donuts to improve customer satisfaction.
- Followed sanitation protocols for food handling during preparation process.
- Upheld hygiene standards in bathrooms to promote a clean dining environment.
- Kept work area clean and organized throughout the shift.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
Ice Cream Server
Bubbas Ice Cream
Williamsburg, VA
09.2021 - 11.2021
- Delivered ice cream and desserts to customers with friendly demeanor, enhancing overall customer experience.
- Assisted customers in selecting flavors and toppings based on preferences.
- Prepared ice cream orders swiftly while ensuring high-quality presentation, contributing to customer satisfaction.
- Informed customers about menu items, ingredients, and potential allergens, supporting informed dining choices.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Operated cash register and processed customer transactions efficiently.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
Food Service Worker
Busch Gardens, Williamsburg
Williamsburg, VA
06.2021 - 08.2021
- Implemented health regulations to ensure food safety compliance, safeguarding customer health.
- Trained new staff on food preparation standards, enhancing team efficiency and consistency.
- Created customized beverages to meet customer preferences and enhance their experience.
- Explained food preparation methods and ingredients, empowering patrons with food allergies to make informed dining choices.
- Maintained professional demeanor during interactions with customers and co-workers.
- Operated kitchen equipment and ensured proper safety protocols.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies and managed inventory levels daily.
- Maintained adequate supply of condiments and napkins at server workstations for seamless operations.
Barista and Cashier
Starbucks
Williamsburg, VA
11.2019 - 03.2020
- Prepared and served a variety of coffee beverages to customers.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Suggested pastries and sandwiches to complement customers' beverages, improving overall customer satisfaction.
- Coordinated with team members to streamline operations during peak hours, ensuring efficient service.
- Trained new baristas on company standards and procedures to enhance team performance.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Followed health and safety regulations to maintain a safe work environment.
Waiter/Waitress
Huddle House Restaurant
Suffolk, VA
08.2019 - 10.2019
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Garnish and decorate dishes in preparation for serving.
- Clean tables or counters after patrons have finished dining.
- Prepared hot, cold, and mixed drinks for patrons, chilling wine to enhance dining experience.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Rolled silverware and arranged food stations to prepare dining areas for the next shift or large parties.
- Collect payments from customers.
- Prepared and served specialty dishes at tables while ensuring prompt delivery of food and beverages to patrons.
- Executed food preparation duties, including salads, appetizers, cold dishes, and portioning desserts to maintain service efficiency.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Inform customers of daily specials.
- Provide guests with information about local areas, including giving directions.
- Prepare checks that itemize and total meal costs and sales taxes.
- Ensured customer satisfaction by inquiring about meal enjoyment and resolving any concerns.
- Take orders from patrons for food or beverages.
Customer Service
24-7 Intouch
10.2018 - 02.2019
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Contacted customers to address inquiries and inform them of claim investigation results or planned adjustments, enhancing customer satisfaction.
- Resolved customer service and billing complaints through exchanges, refunds, and adjustments, ensuring timely resolution and maintaining customer loyalty.
- Documented customer interactions and transactions, capturing inquiries, complaints, and resolutions.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Recommended product, packaging, shipping, service, and billing improvements to minimize future customer issues and enhance overall service experience.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- 24-7 Intouch Incorporated, Customer Service Representative
Cashier
Dollar Tree, Inc
08.2017 - 05.2018
- Balancing and maintaining a drawer upwards of $500 while up-selling items throughout the day
- Accurately handled cash register transactions while restocking merchandise in designated areas
- Managed cash register operations, organized merchandise, and ensured timely completion of shipments
- Managed register operations, replenished shelves, and retrieved items left by customers.
- Assisted customers with inquiries and maintained cleanliness of store environment
- Assisted the store manager when counting inventory
- Organizing and stocking aisles in a timely fashion
- Worked in retail by serving customers and resupplying the sales rack
Busser
Ynot Italian
08.2017 - 03.2018
- Delivered excellent customer service in fast-paced environment, ensuring guest satisfaction.
- Provided exceptional service to high volume of daily customers.
- Resolved customer inquiries about menu items and service procedures to enhance dining experience.
- Collaborated with team to streamline workflow, improving service efficiency.
- Contributed to group initiatives to meet targets.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Fixing tables and chairs to the restaurant layout.
- Followed safety and sanitation guidelines in accordance with local health regulations.
Education
High School Diploma -
Lake Taylor
Norfolk, VA01.2017
Skills
- Microsoft Excel and Office
- Sales transaction processing
- Cash handling and cashiering
- Customer service and relations
- Food safety and allergen management
- Multitasking and time management
- Upselling and order entry
- Client rapport building
- Critical thinking and problem-solving
- Sanitizing surfaces and cleaning procedures
- Hospitality and guest relations
- Staff training and leadership
- Pet care in outdoor settings
- Mixology and beverage knowledge
- Communication skills and phone etiquette
Certification
- Food Handler Certification, 10/19
- TIPS, 02/25 to 02/27
- ServSafe Food Handler Certification
- ServSafe Allergens Certification
- ServSafe Alcohol Certification
- Driver's License
- First Aid Certification
- CPR Certification
- ServSafe
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Lucky Strike Entertainment
01.2025 - Current
Painter/Laborer
6' 5 Paint and Remodel
05.2023 - 12.2024
Barista
Koi Tea
10.2022 - 04.2023
Hostess/Server
Good Vibes
03.2022 - 06.2022
Catering Associate
Sodexo
01.2022 - 06.2022
Donut Maker
Duck Donuts
01.2022 - 03.2022
Ice Cream Server
Bubbas Ice Cream
09.2021 - 11.2021
Food Service Worker
Busch Gardens, Williamsburg
06.2021 - 08.2021
Barista and Cashier
Starbucks
11.2019 - 03.2020
Waiter/Waitress
Huddle House Restaurant
08.2019 - 10.2019
Customer Service
24-7 Intouch
10.2018 - 02.2019
Cashier
Dollar Tree, Inc
08.2017 - 05.2018
Busser
Ynot Italian
08.2017 - 03.2018
High School Diploma -
Lake Taylor