Raechel Tillman
Port St Lucie ,FL
Summary
Dynamic Customer Service Representative with exceptional oral and written communication skills, complemented by active listening and analytical problem-solving abilities. Committed to enhancing customer experiences through service-oriented behaviors and a deep understanding of customer needs. Delivers tailored solutions that foster loyalty. Seeking a full-time position that presents professional challenges while leveraging strong interpersonal skills, effective time management, and innovative problem-solving capabilities. Ready to re-enter the workforce after a dedicated period of personal growth and family bonding.
Overview
6
6
years of professional experience
Work History
Retail Guest Services Member
Tommy's Express Car Wash
04.2025 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative Agent
iVox Solutions
08.2020 - 11.2020
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
Team Leader, Cashier
Tillmans BBQ pit
09.2019 - 05.2020
- Facilitated and logged store opening, closing, and shift changes.
- Completed all daily tasks and assignments in a timely and high-quality manner
- Operated a cash register with 100% accuracy for cash, check, and credit card transactions
- Educated customers about promotions to increase sales
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- In charge of a team of 5 employees
- Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
High School Diploma - General
Port Saint Lucie High School
Port St. Lucie05.2020
Associate of Arts - Health Sciences
Indian River State College
Ft. Pierce, FL05-2025
Skills
- Team leadership and coaching
- Leadership and team building
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Computer skills
- Excellent communication
- Dependable and responsible
- Active listening
- Critical thinking
- Calm under pressure
Languages
English
Timeline
Retail Guest Services Member
Tommy's Express Car Wash
04.2025 - 07.2025
Customer Service Representative Agent
iVox Solutions
08.2020 - 11.2020
Team Leader, Cashier
Tillmans BBQ pit
09.2019 - 05.2020
High School Diploma - General
Port Saint Lucie High School
Associate of Arts - Health Sciences
Indian River State College