Raechel Wardlow
Winter Haven
Summary
Expert in training and coordination with extensive experience in retail and attractions, leveraging strong problem-solving skills and effective communication to boost operational efficiency and elevate guest satisfaction.
Overview
14
14
years of professional experience
Work History
Merchandiser/Coordinator/Trainer
Walt Disney World Resort
Lake Buena Vista
01.2014 - Current
- Managed team of cast members to ensure operational efficiency.
- Trained incoming cast members on merchandise protocols and guest service standards.
- Provided exemplary guest service, enhancing overall guest experience.
- Coordinated opening and closing of multiple shops effectively.
- Resolved issues for cast and guests to maintain smooth operations.
Attractions Attendant
Legoland Florida Resort
Winter Haven
08.2011 - 12.2011
- Provided exceptional guest service in attractions and entertainment areas.
- Ensured safety compliance for all guests during rides and events.
- Facilitated guest flow, managing lines to enhance visitor experiences.
- Trained new staff on operational procedures and customer service standards.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Education
High School Diploma -
Lorain Catholic High
Lorain, Oh06-1995
Some College (No Degree) - Early Childhood Care and Education
Polk State College
Winter Haven, FLSkills
- Visual merchandising
- Product knowledge
- Inventory management
- Customer relationship management
- Team leadership
- Project coordination
- Safety compliance
- Training development
- Conflict resolution
- Effective communication
- Problem solving
Timeline
Merchandiser/Coordinator/Trainer
Walt Disney World Resort
01.2014 - Current
Attractions Attendant
Legoland Florida Resort
08.2011 - 12.2011
High School Diploma -
Lorain Catholic High
Some College (No Degree) - Early Childhood Care and Education
Polk State College