Raechyl Havens
San Francisco,CA
Summary
I am a highly organized and driven woman, passionate about advocating for vulnerable populations. I am extremely caring and motivated to make a difference in the life of every person I come across. My bachelor's degree in psychology has provided me with a wealth of knowledge regarding the complex nature of the human mind, and has inspired me to put myself in a position where I can make an impact on my local community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Peet's Coffee & Tea
San Francisco, CA
12.2024 - 02.2026
- Promoted from barista to shift lead within 3 months
- Problem solving skills utilized daily
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on menu knowledge and service standards.
- Resolved customer complaints swiftly, maintaining high service quality and retention.
- Ensured compliance with health and safety regulations throughout the shift.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Nanny/Caregiver
Private Household
San Francisco, CA
01.2025 - 01.2026
- Provide emotional and physical care to two young girls.
- Cleaning and organization in the family's home while attending to the children's needs.
- Supervised daily activities and ensured safety for children in care.
- Developed engaging educational activities to promote learning and development.
Behavior Technician
Autism Learning Partners
San Francisco, CA
09.2024 - 01.2025
- Implemented individualized treatment plans to improve client behavior and social skills.
- Collected and analyzed data on client progress to inform adjustments in interventions.
- Collaborated with interdisciplinary teams to promote effective communication strategies for clients.
- Unfortunately had to leave the company due to a lack of work opportunities in my area
Teacher/Child Care Provider
Toadal Fitness
Santa Cruz, CA
12.2023 - 06.2024
- Supervised daily activities and ensured safety of children in care.
- Developed and implemented engaging lesson plans.
- Developed and implemented engaging educational activities tailored to individual needs.
- Communicated effectively with parents regarding child development and behavior.
- Created a nurturing environment that promoted emotional and social growth.
Server/Cashier
Ferrells Donuts
Santa Cruz, CA
09.2020 - 06.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed order accuracy by efficiently processing and delivering food and beverages to customers.
- Trained new team members on menu items, service standards, and operational procedures.
- Resolved customer inquiries and complaints promptly, maintaining positive dining experiences for all guests.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Special Needs Child Caregiver
Private Household
Santa Cruz, CA
07.2021 - 03.2023
- Developed personalized care plans to meet individual needs of a child with a disability
- Implemented daily routines to enhance learning and social skills development.
- Monitored behavioral patterns, providing feedback and adjustments to care approaches as needed.
- Managed challenging behaviors effectively, utilizing de-escalation techniques and behavior modification strategies.
- Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.
Education
Bachelor of Science - Psychology
University of California, Santa Cruz
Santa Cruz, CA06-2023
Prerequisites - Nursing
City College of San Francisco
San Francisco, CA06-2027
Skills
- Patience and empathy
- Time management
- Customer service management
- Positive attitude
- Organizational skills
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Conflict resolution
- Quick learner
Certification
- CPR Certification
- Driver's License
- Food Safety Certification
Timeline
Nanny/Caregiver
Private Household
01.2025 - 01.2026
Shift Leader
Peet's Coffee & Tea
12.2024 - 02.2026
Behavior Technician
Autism Learning Partners
09.2024 - 01.2025
Teacher/Child Care Provider
Toadal Fitness
12.2023 - 06.2024
Special Needs Child Caregiver
Private Household
07.2021 - 03.2023
Server/Cashier
Ferrells Donuts
09.2020 - 06.2024
Bachelor of Science - Psychology
University of California, Santa Cruz
Prerequisites - Nursing
City College of San Francisco