Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raed Mona

San Tan Valley ,AZ

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Panera Bread. Skilled in schedule management and fostering positive customer engagements, I excel in creating efficient workflows and maintaining high safety standards. Achieved significant improvements in team performance and service quality through effective communication and meticulous vehicle maintenance.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Uber Driver

Uber
04.2022 - 12.2025
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Truck Driver

IDI
03.2004 - 03.2022
  • Delivered goods by completing timely and safe routes across various regions.
  • Navigated complex routes for timely deliveries across urban and rural areas.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Operated heavy-duty trucks to transport cargo, meeting all legal and safety standards.
  • Collaborated with team members to streamline processes and improve overall efficiency.

Assistant Manager

Panera Bread
03.2000 - 03.2004
  • Established open lines of communication with team for feedback and suggestions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Developed contingency plans with team to address potential disruptions.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Assistant Manager

Krispy Kreme Donuts
04.1995 - 05.2000
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

Diploma -

Oak Park High School
Michigan
06.1984

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Vehicle maintenance
  • Cleanliness
  • Customer engagement
  • Safe driving
  • Route planning
  • Time management
  • Clean driving record
  • Defensive driving
  • Emergency response
  • Vehicle inspection

Certification

Chauffeurs food certification

Languages

Arabic
Full Professional
English
Full Professional

Timeline

Uber Driver

Uber
04.2022 - 12.2025

Truck Driver

IDI
03.2004 - 03.2022

Assistant Manager

Panera Bread
03.2000 - 03.2004

Assistant Manager

Krispy Kreme Donuts
04.1995 - 05.2000

Diploma -

Oak Park High School

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Raed Mona